Skyler Peterson
Golden Valley,MN
Summary
Dedicated professional with a strong background in compassionate patient care at Focus Care PCA Agency. Skilled in enhancing client well-being through emotional support and effective communication. Proven ability to resolve complaints and build relationships, ensuring high levels of customer satisfaction. Committed to promoting independence and delivering exceptional service in all interactions.
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Focus Care PCA Agency
10.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Assisted with daily living activities, running errands, and household chores.
Customer Service Representative
Roller Garden
09.2017 - 01.2020
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bartending Certification - Bartending
Minnesota School of Bartending
Saint Paul, MN02-2024
High School Diploma -
Minnesota Online High School
Saint Paul, MN06-2022
Skills
- Compassionate patient care
- Emotional support
- Household tasks
- Client transportation
- Client rapport
- Personal errands assistance
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Complaint resolution
- Product knowledge
Timeline
Personal Care Assistant
Focus Care PCA Agency
10.2020 - Current
Customer Service Representative
Roller Garden
09.2017 - 01.2020
Bartending Certification - Bartending
Minnesota School of Bartending
High School Diploma -
Minnesota Online High School
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