Skyler Pomeroy
Springfield,MA
Summary
Detail-oriented and highly adaptable professional with strong leadership, customer service, and organizational skills. Experienced in supervisory roles, business openings, team training, and social media coordination. Proven ability to manage operations, communicate effectively, and contribute to business growth through customer engagement and promotional strategies. Skilled in handling high-volume interactions, coordinating tasks, and maintaining accuracy. Motivation to transition into remote administrative, scheduling and support-based roles.
Overview
6
6
years of professional experience
Work History
Supervisor/Herbalife Distributor
Garvey's Nutrition
Wilbraham, MA
04.2022 - Current
- Supervised daily operations and maintained efficient service flow in a fast-paced environment.
- Managed customer interactions and provided product recommendations.
- Created promotional drink recipes and specials to increase customer engagement.
- Assisted in managing and growing the business's social media presence to attract customers.
- Maintained organization and accuracy while balancing multiple responsibilities.
- Demonstrated strong communication skills in both team and customer interactions.
Barista/Crew Trainer (Opening&Expansion)
Wukong Tea
Enfield, CT
05.2024 - 01.2026
- Trained new employees and supported onboarding processes.
- Assisted in opening two new locations, contributing to setup and workflow development.
- Created and refind drink recipes and menu specials for promotions.
- Maintained quality control and consistency in a high-volume environment.
- Provided strong customer service and customer relations while managing multiple orders efficiently.
Server(Opening Team)
Local Table N Tap
Wilbraham, MA
09.2023 - 05.2024
- Selected as one of the first servers hired prior to grand opening.
- Provided high-quality customer service in a fast paced restaurant environment.
- Took initiative during a high-volume holiday shift to streamline operations, managing approximately 18 tables independently while maintaining service quality and efficiency throughout a full open-to-close shift.
- Communicated effectively with staff and customers to ensure accuracy.
- Helped establish standards during early business operations.
Opening Team Member/Customer Service/Social Media Content Creator
Murphy's Nutrition
East Longmeadow, MA
09.2022 - 11.2022
- Contributed to grand opening and early development of business operations.
- Assisted in building workflows and supporting business growth during launch.
- Helped manage and grow social media presence to increase customer engagement.
- Developed promotional ideas and menu concepts to support customer attraction.
- Supported team members and contributed to overall operational success.
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
Belchertown, MA
06.2020 - 04.2022
- Supervised daily store operations, ensuring efficiency and strong team performance.
- Assisted in pharmacy workflow, supporting with organization and customer service.
- Handled high-volume customer interactions, including phone and in-person communication.
- Maintained accuracy when handling transactions, prescriptions, and sensitive information.
- Trained and supported team members to maintain consistent operations.
- Managed multiple responsibilities, like scheduling and training, while maintaining strong attention to detail.
Education
No Degree - Business
Holyoke Community College
Holyoke, MANo Degree - Criminal Justice
Westfield State University
Westfield, MAAssociate of Science - Foundations of Nursing
Springfield Technical Community College
Springfield, MA05.2027
High School Diploma -
Belchertown High School
Belchertown05.2021
Skills
- Team Training & Supervision
- Business Opening & Setup
- Phone Communication
- Customer Support
- Professional Verbal & Written Communication
- Data Entry & Record Keeping
- Multitasking & Time Management
Leadership & Operations
Communication & Customer Service
Administrative & Organization
- Attention to Detail & Task Coordination
- Social Media Support
- Customer Engagement Strategies
- Promotional Planning
- Google Docs & Google Sheets
- Microsoft Word & Excel
- Web-based Symptoms
- Fast & Accurate Typing
Marketing & Engagement
Technical Skills
Languages
English
Native or Bilingual
Interests
- Health and wellness
- Customer service and communication
- Administrative organization and productivity
- Social media and content engagement
- Personal development and learning new skills
- Psychology and understanding behavior
- Community involvement and helping others
Timeline
Barista/Crew Trainer (Opening&Expansion)
Wukong Tea
05.2024 - 01.2026
Server(Opening Team)
Local Table N Tap
09.2023 - 05.2024
Opening Team Member/Customer Service/Social Media Content Creator
Murphy's Nutrition
09.2022 - 11.2022
Supervisor/Herbalife Distributor
Garvey's Nutrition
04.2022 - Current
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
06.2020 - 04.2022
No Degree - Business
Holyoke Community College
No Degree - Criminal Justice
Westfield State University
Associate of Science - Foundations of Nursing
Springfield Technical Community College
High School Diploma -
Belchertown High School