Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Skyler Quigley

Belgrade,MT

Summary

Motivated service worker with exceptional social skills and communication abilities, supported by a strong customer service background. Demonstrated expertise in processing payments, handling food, and crafting coffee and tea beverages to contribute to a welcoming cafe environment. Customer Service Representative with top-notch skills in written communication, active listening, and analytical problem-solving. Focus on enhancing customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Barista Trainer

Starbucks
11.2023 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Customer service Representative

Allegra Marketing, Print & Mail
07.2022 - 11.2023
  • Assist customers with orders, answer phones promptly, respond to emails, create estimates and invoices, inform customers order is ready.
  • Maintain lobby, assist with production, maintain printers, order merchandise for lobby and restock paper, handling cash and credit sales.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cashier/ Courtesy clerk

Albertsons
03.2020 - 07.2022
  • Assist customers, bagging and checking items
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.

Janitorial

Broadwater Hot Springs
05.2019 - 10.2019
  • Prepared cleaning equipment
  • Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
  • Applied effective time management techniques to meet tight deadlines.

Education

High school diploma -

Helena High School
05.2022

Skills

  • Timely service management
  • Espresso machine operation
  • Beverage crafting
  • Cash Handling
  • Customer Service
  • Fundamental mathematical skills
  • Microsoft (Word, Excel, PowerPoint & Outlook)
  • Employee training
  • Collaboration with team members
  • Technical skills
  • Typing
  • Customer-focused problem solving
  • Retail sales

References

  • Casey (406) 202-5703
  • Lindsey O (406) 491-8169
  • Dawn S (406) 202-6207

Timeline

Barista Trainer

Starbucks
11.2023 - Current

Customer service Representative

Allegra Marketing, Print & Mail
07.2022 - 11.2023

Cashier/ Courtesy clerk

Albertsons
03.2020 - 07.2022

Janitorial

Broadwater Hot Springs
05.2019 - 10.2019

High school diploma -

Helena High School

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