Reliable and service-focused Lead Valet Attendant with a strong background in guest service and team management. Recorded instances of proven competencies in professionalism and conflict resolution.
* Performed lock-out, tire changes and airing up tires.
* Worked with both guests and employees to identify concerns and address solutions.
* Drove various models of cars with individualized set-ups.
* Helped upper management with scheduling and clinical work to ensure a continuous operation.
* Acted as a point of contact while different situations happened around property during events.
* Trained and evaluated newly on-boarded team-members.
* Act as point-of-contact and team leader while Shift Lead and Supervisor were out of office.
* Surveyed, parked and retrieved cars in a careful and timely manner to meet guest service standards.
* Reported issues to Shift Lead or Supervisor for assistance.
* Cleaned and maintained equipment.
* Met and exceeded monthly sales goals set by management for products and services.
* Trained new employees in sales and daily operations.
* Assisted management with scheduling and back-of-house operations.
* Ability to perform lock-outs, tire changes and airing of tires
* Highly proficient in driving various types of transmissions including manual and Steptropic
* Computer literate
* Conflict resolution with minimal consequential aftermath