Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Skyler Rush

Cedar Rapids,IA

Summary

Marketing Access with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

10
10
years of professional experience
1
1
Certification

Work History

TSR

Marketing Access
Cedar Rapids , IA
10.2020 - 11.2021
  • My job required me to assist customers with their orders, manage their accounts, help with digital errors and complications. I provided excellent customer service skills. I was the voice of the company when there were any issues or when opening a new account.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Assisted with updating technical support best practices for use by team
  • Identified potential sales and cross-selling opportunities and informed supervisor
  • Responded promptly to incoming sales leads and requests for technical support
  • Promoted efficiency among departments with prompt resolution of system issues

Certified Nursing Assistant

Crestview Achres
Marion, Iowa
02.2015 - 10.2019
  • I provided wonderful care for elderly residents. I assisted my residents with the daily activities they were unable to do alone such as, toileting, hygiene, showers, eating, walking, playing games, anything that would make for a better day and life for them. Most importantly I built relationships so they knew they was well taken care of and had someone they could trust in their life.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy

Waitress

Zio Johnos
Marion , IA
07.2011 - 10.2015
  • I performed great customer service to families when they visit the restaurant. I served food, got orders ready for take out, if there was any complications during their time at the restaurant I helped find a solution to leave all our customers with a smile on their face during and after their visit. Insure to increase business and repeated customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials and took drink orders
  • Used cash registers and credit card machines to cash out customers
  • Met with chef to review daily specials and menu changes
  • Bussed tables during busy periods to assist staff and quickly turn over tables

Education

Business

Kaplan University
Cedar Rapids

Skills

  • Problem-Solving
  • Critical Thinking
  • Dependable and Responsible
  • Vital Signs Collection
  • Caregiver Relations
  • Output Monitoring and Reporting
  • Fluid Measurement
  • Feeding Assistance
  • Documentation and control
  • Relationship building

Accomplishments

I have had the ability to work in different careers and receive the knowledge to switch to different environments per job category's.

I achieved the presidents list while attending Kaplan.

I have learned through my careers that I enjoying being able to assist and provide for people. I enjoy knowing that what services I provide on a daily basis to people can actually make a difference in their life, it makes me feel accomplished and better as a person.

Certification

  • CNA - Certified Nurse Assistant
  • Microsoft experience

Timeline

TSR

Marketing Access
10.2020 - 11.2021

Certified Nursing Assistant

Crestview Achres
02.2015 - 10.2019

Waitress

Zio Johnos
07.2011 - 10.2015

Business

Kaplan University

Similar Profiles

CREATE PROFILE
Skyler Rush