Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skyler Russell

Clinton,TN

Summary

Dedicated and experienced Customer Service Representative with 9 years of proven success delivering exceptional service in high-paced environments. Known for a self-starting attitude, strong communication and organizational skills, and the ability to initiate and manage customer relationships effectively. Skilled at task delegation, ensuring issues are resolved through the proper channels efficiently. Adept in both technical support and client-facing roles, with a strong background in data entry, sales, and logistics coordination.

Overview

9
9
years of professional experience

Work History

Logistics Broker/Coordinator

Roane Transportation
02.2024 - Current
  • - Coordinate and manage freight shipments, ensuring on-time pickups and deliveries.
  • - Maintain constant communication with drivers, carriers, and clients to ensure efficiency.
  • - Utilize problem-solving skills to resolve transit issues and provide real-time updates.
  • - Build and maintain strong relationships with customers and vendors through proactive service.

Data Entry Clerk

Avant
01.2021 - 12.2023
  • - Entered, reviewed, and maintained accurate customer and financial data in internal systems.
  • - Collaborated with customer service and underwriting teams to ensure smooth client experiences.
  • - Maintained 99%+ accuracy in data entry while consistently meeting tight deadlines.

IT Help Desk Agent

Elavon (U.S. Bank Subsidiary)
08.2020 - 01.2021
  • - Provided Tier 1 technical support to customers and staff for payment processing systems.
  • - Troubleshot software and hardware issues remotely via phone and chat.
  • - Demonstrated patience and clarity in assisting non-technical users, improving satisfaction scores.

Customer Service Representative

Jewelry Television
03.2018 - 01.2020
  • - Handled high-volume inbound calls and emails related to orders, billing, and returns.
  • - Consistently met or exceeded KPIs, including call resolution time and customer satisfaction.
  • - Trained new hires on product knowledge and CRM software, improving team onboarding speed.

Customer Service Agent

Sitel
05.2016 - 02.2018
  • - Delivered front-line service support for multiple clients in various industries.
  • - Earned recognition for professionalism and empathy in customer interactions.
  • - Delegated complex cases to appropriate departments, ensuring timely resolution.

Education

High School Diploma - Business Accountancy

Clinton High School
Clinton, TN
05.2015

Skills

  • - Proficient in Microsoft Word, Excel, Outlook
  • - Strong verbal and written communication skills
  • - Highly motivated, task-driven, and goal-oriented
  • - Background in sales and client relationship building
  • - Skilled in data management, CRM tools, and multi-tasking in fast-paced settings

Timeline

Logistics Broker/Coordinator

Roane Transportation
02.2024 - Current

Data Entry Clerk

Avant
01.2021 - 12.2023

IT Help Desk Agent

Elavon (U.S. Bank Subsidiary)
08.2020 - 01.2021

Customer Service Representative

Jewelry Television
03.2018 - 01.2020

Customer Service Agent

Sitel
05.2016 - 02.2018

High School Diploma - Business Accountancy

Clinton High School

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