Skyler Smith-Snider
Jiffy Lube Oil Change Center
Fallon,NV
3
years of professional experience
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.
Work History
Upper Bay Technician
3 Months- Performed upper bay inspections, identifying fluid levels, belts, hoses, and visible maintenance needs.
- Changed oil and filters accurately while following lubrication and service procedures.
- Checked and topped off essential fluids, including coolant, brake, transmission, and windshield washer.
- Inspected tire pressure and adjusted inflation to support safe vehicle operation.
- Replaced wiper blades, air filters, and other routine service components efficiently.
- Assisted teammates with vehicle flow, service readiness, and consistent customer turnaround.
- Ensured workplace safety by adhering to company policies and industry regulations during all repair procedures.
Assistant Manager
3 Months- Assisted in managing daily operations to enhance customer service efficiency.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Implemented training programs for new staff, improving onboarding processes.
- Monitored inventory levels and facilitated timely restocking of supplies.
Customer Service Representative
3 Months- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed orders efficiently, maintaining high levels of customer satisfaction.
- Handled cash transactions accurately, reinforcing trust and reliability in service.
- Collaborated with team members to streamline order fulfillment processes.
Material Handler
8 Months- Operated material handling equipment to transport components efficiently throughout production lines.
- Loaded and unloaded materials, ensuring proper organization within warehouse space.
- Conducted inventory checks, maintaining accurate stock levels for timely production needs.
- Collaborated with team members to optimize workflow and minimize downtime during shifts.
Customer Service Representative
1 Year 1 Month- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Utilized point-of-sale systems for order entry and payment processing seamlessly.
- Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
2 Months
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
ACKNOWLEDGMENT OF ARBITRATION
I UNDERSTAND THAT THIS ARBITRATION AGREEMENT CONTAINS AN AGREEMENT TO ARBITRATE. I UNDERSTAND THAT I WILL NOT BE ABLE TO BRING OR CONTINUE A LAWSUIT CONCERNING ANY DISPUTE WHICH IS COVERED BY THE ARBITRATION AGREEMENT. MY SIGNATURE BELOW ATTESTS TO THE FACT THAT I HAVE READ, UNDERSTAND, AND AGREE TO BE LEGALLY BOUND TO ALL OF THE ABOVE TERMS. I UNDERSTAND THAT, UNLESS I TIMELY SEND THE OPT-OUT LETTER REFERENCED ABOVE TO THE PROPER ADDRESSEE, I WILL BE REQUIRED TO ARBITRATE ALL DISPUTES WITH THE COMPANY THAT ARE COVERED BY THIS ARBITRATION AGREEMENT. I ALSO UNDERSTAND THAT THIS ARBITRATION AGREEMENT CONTAINS A WAIVER OF JURY TRIAL. I KNOWINGLY, WILLINGLY AND VOLUNTARILY AGREE TO THE TERMS AND CONDITIONS OF THIS ARBITRATION AGREEMENT. I ACKNOWLEDGE THAT NO REPRESENTATIONS OF FACT OR OPINION HAVE BEEN MADE BY ANY PERSON OR ENTITY TO INDUCE MY EXECUTION OF THIS ARBITRATION AGREEMENT OR TO IN ANY WAY MODIFY OR NULLIFY ITS EFFECT. WE AGREE: Team Member Team Member's Signature Print Name (Team Member) Date For the Company Charles Riddle Its: President
MUTUAL ARBITRATION AGREEMENT
- I. Mutual Decision to Arbitrate Disputes. In this Mutual Arbitration Agreement, the term “the Company” refers to the employer, AMD Pizza LLC and includes its holding companies, parents, franchisors, subsidiaries, divisions, affiliates, insurers, predecessors, successors and assigns, their (including the Company’s) respective owners, directors, officers, shareholders, managers (both direct and indirect), team members, employees, vendors, contractors, and agents. The term “Team Member” refers to the individual whose signature and name appear on the last page of this Arbitration Agreement. Both the Company and the Team Member acknowledge that the Company has a system of alternative dispute resolution that involves binding arbitration to resolve disputes that may arise out of the employment context. The duty to arbitrate under this Arbitration Agreement is mutual, and the decision to accept or to continue employment and to execute this Arbitration Agreement means that the Team Member and the Company have agreed to and are bound by this Arbitration Agreement. The duty to arbitrate under this Arbitration Agreement survives any decision, by either the Team Member or the Company, to terminate (voluntarily or involuntarily) Team Member’s employment with the Company.
- In consideration of the decision to accept or to continue employment, the mutual agreement to arbitration, and the mutual benefits (such as reduced expense and increased efficiency) that private binding arbitration can provide both the Company and the Team Member, both the Company and Team Member agree that any Covered Claims, as defined below, that the Company or the Team Member may have against the other relating to or arising out of the Team Member’s employment or the cessation of that employment shall be submitted to and determined exclusively by binding arbitration under the Federal Arbitration Act, 9 U.S.C. Sections 1-16. Specifically, both the Company and the Team Member agree that this Arbitration Agreement will be governed by the Federal Arbitration Act (FAA) and involves a transaction in interstate commerce. If the FAA does not apply, the state law in the state where the Team Member’s primarily assigned work location is located shall apply. All other legal decisions shall be determined by the federal, state or local law applicable in the state where the Team Member’s primarily assigned Company work location is located.
- II. Definition of Claim, Dispute and/or Controversy. This Arbitration Agreement specifically includes all Covered Claims, as defined below, by the Team Member or on the Team Member’s behalf against the Company relating to or arising out of the Team Member’s past, current, or future employment or the cessation of that employment and all Covered Claims, as defined below, that the Company may have against the Team Member relating to or arising out of the Team Member’s past, current, or future employment or the cessation of that employment.
- A. Covered Claims. “Covered Claims” include all past, present and future claims, disputes and controversies that may be brought in a court or before a governmental agency unless specifically excluded in Section B., below. Covered Claims include past, current and future disputes or controversies related to a Team Member’s job application, hiring, terms and conditions of employment, job assignments, payment of wages, benefits, forms of compensation, or termination from the Company. Covered Claims include those brought pursuant to an alleged contract, in tort, pursuant to statute, regulation, or ordinance, or in equity or otherwise and include, but are not limited to, the following:
- (1) All claims, disputes, and/or controversies arising under federal, state, or local laws, regulations, or statutes prohibiting employment discrimination, harassment (except as provided in Section B(4) below) and/or retaliation on the basis of a protected class, such as race, color, sex, sexual orientation, gender identity or expression, national origin, age, disability, or religious discrimination. Said claims include, but are not limited to, those claims that arise under Title VII of the Civil Rights Act of 1964, as amended (“Title VII”); the Civil Rights Acts of 1866 and 1871, 42 U.S.C. § 1981; the Age Discrimination in Employment Act (“ADEA”); the Americans with Disabilities Act (“ADA”); the Equal Pay Act (“EPA”); the Family and Medical Leave Act (“FMLA”); the Pregnancy Discrimination Act (“PDA”); and all other state and local law equivalents;
- (2) All claims, disputes, and/or controversies arising under an alleged or actual contract, agreement or covenant between the Team Member and the Company, whether oral, written or implied, and any claims alleged to violate or affect public policy;
- (3) All claims, disputes, and/or controversies under federal, state, or local laws regarding payment of wages, compensation practices, or benefit plans, including, but not limited to, claims for payment or demand for reimbursement of alleged expenses relating to employment with the Company. Said claims may arise under federal law, including but not limited to the Fair Labor Standards Act (“FLSA”); the Employee Retirement Income Security Act (“ERISA”); and all other state wage payment laws; and
- (4) All claims, disputes, and/or controversies for refusal to hire, wrongful termination, defamation, assault, battery, negligent retention, negligent supervision, negligent entrustment, invasion of privacy, wrongful imprisonment, claims regarding constitutional rights, claims related to polygraph examinations, layoffs due to closings (including but not limited to claims arising under the Worker Adjustment and Retraining Notification Act (“WARN”)), veterans’ rights, obtaining or using background or credit reports, drug testing, whistle blowing activity, leaves of absence, and infliction of emotional distress or other claims of personal, emotional, physical or other economic injury and other similar claims; and
- (5) All claims, disputes, and/or controversies relating to the scope, validity, or enforceability of this Arbitration Agreement.
- B. Claims Excluded From Binding Arbitration. Nothing herein shall prevent the Team Member from filing and pursuing administrative proceedings before the U.S. Equal Employment Opportunity Commission, the National Labor Relations Board, or any other federal, state or local agency to the full extent as permitted by law notwithstanding the existence of an agreement to arbitrate. Although, if the Team Member chooses to pursue a claim following the exhaustion of such administrative remedies, that claim would be subject to arbitration. Likewise, nothing in this Arbitration Agreement prevents a party from participating in any investigation or proceeding conducted by any other federal, state or local agency. Nothing herein shall prevent the Team Member or Company from seeking or receiving a temporary restraining order or preliminary injunctive relief to preserve the status quo or prevent any irreparable harm pending the arbitration of the underlying claim, dispute, and/or controversy. The only exceptions to the mandatory arbitration provision, besides those listed in this paragraph, are as follows:
- (1) Any claim, dispute, and/or controversy arising under the National Labor Relations Act (“NLRA”) that is brought before the National Labor Relations Board, including but not limited to unfair labor practice charges;
- (2) Any claim, dispute, and/or controversy for medical and disability benefits under Workers’ Compensation or any claim for Unemployment Compensation;
- (3) Any claim, dispute, and/or controversy on an individual basis only which are brought properly in, and only to the extent they remain in, small claims court;
- (4) Any “sexual assault dispute” or “sexual harassment dispute” as defined under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, 9 U.S.C. § 401 (“Act”), provided the Act is in effect at the time the claim accrues. Pursuant to the Act, Team Member understands that, following any required administrative proceedings before the Equal Employment Opportunity Commission or similar state Fair Employment Agency, Team Member may choose to bring such claims in any court of competent jurisdiction or may proceed with arbitration under this Arbitration Agreement. Team Member acknowledges, however, that if Team Member elects to pursue a “sexual harassment dispute” or “sexual assault dispute” as defined by the Act in court, Team Member agrees that such claims will be tried only to a judge and not to a jury.
- (5) Any claim, dispute, and/or controversy arising out of any other written contract(s) between the Team Member and the Company where the contract specifically provides for resolution through the courts; and
- (6) Any claim, dispute, and/or controversy for benefits under a Company plan in which the plan provides its own arbitration procedure (such as a claim involving a Company health plan in which the health provider has its own arbitration procedure agreed to by the Team Member).
- III. Pre- Dispute Resolution Procedure. Prior to initiating arbitration for a Covered Claim, the party raising the dispute must notify the other party of its intent to initiate arbitration by sending a detailed written statement of the party’s claim(s), signed by the party. The parties shall then engage in good faith efforts to resolve the claim prior to arbitration. Such good faith efforts shall include a meeting (telephonic, virtual, or in person) in which all parties shall participate and who are permitted to be accompanied by counsel. The parties agree that the statute of limitations for the party’s claim(s) shall be tolled for thirty (30) days from the date of notification to allow the parties time to evaluate whether the claim(s) can be resolved, subject to extension by mutual written consent. The parties agree that any claims subject to this Arbitration Agreement shall not be filed with AAA and shall not proceed in arbitration until this pre-dispute resolution procedure has been completed and the parties have reached an impasse.
- IV. Arbitration Procedure. Unless the parties agree otherwise as to a particular dispute, any arbitration pursuant to this Arbitration Agreement shall be initiated with and conducted by the American Arbitration Association (“AAA”). The arbitration will be conducted in accordance with the Employment Arbitration Rules current at the time the arbitration is requested, except as indicated herein. AAA Rules may be obtained at http://www.adr.org or by calling 1-800-778-7879. If the AAA Rules current at the time the arbitration is requested are in conflict with the procedure below, then the AAA Rules shall supersede the stated procedures. To the extent they do not conflict with the Employment Arbitration Rules, or the procedures set forth herein, the arbitration shall be governed by the Federal Rules of Civil Procedure.
- A. Form of Arbitration and Waiver of Multi-Plaintiff Litigation. In any arbitration, any claim shall be arbitrated only on an individual basis and not on a class or private attorney general basis. The Team Member and the Company expressly waive any right to arbitrate as a class representative, as a class member, in a collective action, or in or pursuant to a private attorney general capacity, and there shall be no joinder or consolidation of parties. Any arbitration shall be brought on a separate and individual basis. In the event an arbitrator or court determines a claim may be brought as a class or in a collective action, then the agreement to arbitrate that claim is void and null and such class or collective action must be brought in the appropriate court system and not in arbitration. In such case, Section VI., Waiver of Jury Trial shall still apply.
- The Team Member and the Company each agree, to the fullest extent permitted by applicable law, that neither will, in any capacity:
- I. file, join, intervene, or participate in any way as a party, class member, or individual eligible for monetary or equitable relief in any lawsuit or court case that is subject to mandatory binding arbitration under this Arbitration Agreement;
- Ii. file, join, participate, or intervene in any class-based lawsuit or court case against the other party (including any collective or representative action); or
- Iii. file, join, participate, or intervene in any class-based arbitration against the other party.
- Except as provided above, this waiver does not prohibit the Team Member’s right to act in concert with other applicants or team members, under the NLRA, nor does it restrict any other rights under the NLRA, and Team Members will not be subject to discipline or retaliation for exercising such rights and/or filing claims with the NLRB. This waiver also does not limit federal or state agencies’ right to bring class or collective actions on behalf of applicants or employees in court.
- B. Location of Arbitration. Arbitration shall be held in the state and county where the Team Member’s primarily assigned Company work location is located. The only exception is if the arbitrator requires a location elsewhere, or both the Company and the Team Member agree to a different location at the outset of the arbitration.
- C. Submission of Claims. Unless the parties agree otherwise, Team Member and the Company understand that to assert a claim, he or she must demand arbitration through the forms provided by the AAA and in compliance with AAA rules, both of which may be found at http://www.adr.org or by calling 1-800-778-7879. The party asserting a claim must submit a copy of the request for arbitration by certified mail/return receipt requested to the other party pursuant to the Notice Section below.
- D. Time Limitations. Claims must be submitted to AAA and mailed to the opposing party within the time period allowed pursuant to the statute, regulation, or other law applicable to the alleged act or omission giving rise to the claim, unless otherwise agreed to by the parties. If either the Company or the Team Member wishes to assert a claim, the submission of the claim to the opposing party must be made by written request for arbitration and mailed by certified mail/return receipt requested. Any claim not submitted to AAA and mailed to the opposing party as a written request within the applicable time period is waived.
- E. Discovery. Each party shall be permitted to serve no more than 25 written interrogatories, including all discrete subparts, 25 requests for production of documents, and 25 requests for admission. Each party shall be limited to taking the deposition of three persons, excluding expert witnesses. Unless otherwise stipulated or ordered by the arbitrator, a deposition is limited to 1 day of 7 hours. Any disputes regarding discovery shall be decided by the arbitrator and the arbitrator may grant, upon good cause shown, either party’s request for discovery in addition to or limiting that expressly provided herein.
- F. Discovery Motions. If a party seeks relief from a discovery demand, the motion for such relief shall be in the form of a letter brief, accompanied by any documentation or other evidence pertinent to the issue that the movant raises. Before filing a motion, the parties are to attempt to resolve the dispute by good-faith negotiation. If such a motion is filed, the other party may file a response within five business days thereafter. Any motion or response brief shall not exceed 15 pages, excluding exhibits, without leave of the arbitrator.
- G. Dispositive Motions. If dispositive motions, including motions to dismiss or summary judgment motions, are permitted by the arbitrator, any opening or response brief shall not exceed 25 pages, and any reply brief shall not exceed 15 pages, without leave of the arbitrator.
- H. Authority of Arbitrator. The arbitrator has the authority to award relief, including attorneys’ fees, compensatory damages and punitive damages if provided under applicable law, to the Company or the Team Member, and the arbitrator’s authority is as binding as a decision in a matter litigated in the courts. The Arbitrator shall have the authority of a trial court judge sitting without a jury, but may not add to, modify, invalidate or ignore any provision of this Arbitration Agreement or the AAA Rules, nor may the Arbitrator invoke any basis for a ruling other than controlling law. The arbitrator shall have no power under this Arbitration Agreement to consolidate claims and/or to hear a collective or class action. In addition to requirements imposed by law or by AAA, any arbitrator used shall be a retired state or federal court judge, or licensed attorney with arbitration experience and at least ten years’ experience practicing employment law and shall have a Martindale Hubbell AV rating, as mutually agreed to by the parties, and shall be subject to disqualification on the same grounds as would apply to a judge of a court of relevant jurisdiction. The arbitrator shall follow controlling law and issue a decision in writing within 45 days of the arbitration hearing and issue a supporting opinion based on applicable law. The decision and supporting opinion may be appealed, as described below, within 90 days of issuance of the decision. If the decision and supporting opinion are not appealed, then the decision is final, binding, and conclusive on the parties and may be entered in any court of competent jurisdiction. At either party’s election, such decision and supporting opinion may be appealed to another arbitrator (“Appellate Arbitrator”), who shall be chosen in the same manner as described above. The Appellate Arbitrator shall apply the underlying decision and opinion the same standard for review of civil cases as an appellate court in the relevant jurisdiction and issue a decision in writing with a supporting opinion based on such review and applicable law. The Appellate Arbitrator’s decision shall be final, binding and conclusive on the parties and may be entered in any court of competent jurisdiction. For purposes of moving to vacate or confirm the arbitrator’s decision under the FAA or state law, the parties agree that any decision issued by the arbitrator will not become final until either the 91st day after the issuance of the decision or, if appealed to the Appellate Arbitrator, upon issuance of the Appellate Arbitrator’s decision. Any further action to enforce or vacate an award from an Arbitrator or Appellate Arbitrator shall be governed by the Federal Arbitration Act.
- I. Fees and Costs of Arbitration. The party who requests arbitration shall pay the AAA filing fee subject to any caps imposed by AAA Rules. The Company shall pay the Arbitrator’s fee and any other type of expenses or costs assessed by AAA that the Team Member would not be required to pay if the Covered Claim had been brought in court, as well as any other expenses or costs that are unique to arbitration. The Company and the Team Member are responsible for paying their own fees and expenses associated with hiring an attorney, experts, witnesses, and costs in preparing for the arbitration (such as preparing a brief). An Arbitrator will not have authority to award attorneys’ fees or costs unless a statute or contract at issue in the dispute authorizes the award of attorneys’ fees or costs to the prevailing party, in which case the Arbitrator shall have the authority to make an award of attorneys’ fees and costs as required or permitted by applicable law.
- V. Dismissal/Stay of Any Lawsuit. The Company and the Team Member agree that if either pursues a Covered Claim against the other by any method other than the arbitration provision herein, and an exception does not apply, the party filing such lawsuit will immediately request the court to dismiss or stay such action. Should the filing party refuse to seek a dismissal or stay, the other party is entitled to the recovery of all damages in responding to the lawsuit and successfully obtaining a dismissal or stay, to include related attorneys’ fees, costs, and losses. Requests for these fees, costs, and losses shall be considered by the court, rather than an Arbitrator.
- VI. Waiver of Jury Trial. THE TEAM MEMBER AND THE COMPANY UNDERSTAND THAT BY ENTERING INTO THIS ARBITRATION AGREEMENT, BOTH GIVE UP THEIR RIGHT TO TRIAL BY JURY OF ANY INDIVIDUAL, CLASS, COLLECTIVE ACTION, MULTIPLE-PARTY, PRIVATE ATTORNEY GENERAL, OR OTHER CLAIM EITHER MAY HAVE AGAINST THE OTHER, EXCEPT AS EXPRESSLY PROVIDED HEREIN.
- VII. Exclusive Opt-Out Notice. The Team Member has the right to opt out of the obligation set forth in this Arbitration Agreement to submit to binding arbitration. To opt out, the Team Member must send via electronic mail or certified mail/return receipt requested an email/letter addressed to the Employer Contact listed in the Notice Section below, stating that the Team Member has elected to opt out of the Agreement. The Team Member understands that to be effective the email/letter must clearly state the Team Member’s name, be signed by the Team Member, and be received by the Company Contact no later than thirty (30) calendar days after the Team Member signed this Agreement. Absent the proper exercise and timely receipt of this opt-out right, the Team Member understands that Team Member will be required to arbitrate all disputes covered by this Agreement.
- VIII. Severability. Should any term or provision, or portion thereof, be declared void or unenforceable or deemed in contravention of law, it shall be severed and/or modified by the arbitrator or court and the remainder of this Arbitration Agreement shall be enforceable; provided, however, that if the “Form of Arbitration” provision above prohibiting classwide, collective, consolidated, or other group arbitration is deemed invalid, then this entire Arbitration Agreement shall be null and void as to that action and the parties encompassed, except for Section VI., Waiver of Jury Trial, which shall survive.
- IX. Exclusive Agreement. Any agreement contrary to, or modifying, the foregoing arbitration provisions must specifically state an intent to modify the Arbitration Agreement and must be entered into, in writing, and signed by the Team Member and the President of the Company. Oral representations made before or after Team Member is hired do not alter this Arbitration Agreement. This Arbitration Agreement is not, and shall not, be construed to create any contract of employment express, or implied. This Arbitration Agreement does not in any way alter the “at-will” status of the Employee’s employment. This also does not create an employment contract for a specific period of time.
- X. Entire Agreement. This is a complete agreement of the parties and this Arbitration Agreement supersedes any and all prior or contemporaneous oral, written or implied understandings or agreements regarding dispute resolution, including, but not limited to, any arbitration provisions in employment applications or other employment documents.
- XI. Electronic Signature. This Arbitration Agreement may be signed electronically. The Company and Team Member agree that such methods to sign electronically have the same legal and evidentiary effect as a handwritten signature. By signing electronically, Team Member and the Company consent to using their electronic signature.
- XII. Notice. Notice shall be effective upon receipt by Team Member if it is sent via email or certified mail/return receipt requested to the e-mail or physical address on file with the Company. Notice shall be effective upon receipt by Company if it is sent via email or certified mail/return receipt requested to AMD Pizza LLC at amdpizza@outlook.com or 14384 S Cabin Trail Ct, Herriman, UT 84096 (“Company Contact”).
Timeline
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