Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Skyler Swenson

Denver,CO

Summary

Dynamic Practice Manager with extensive experience. Excelling in staff leadership and HR management. Proven track record in EMR implementation and financial oversight, enhancing operational efficiency and patient satisfaction. Adept at conflict resolution and developing recruitment strategies, driving team performance and compliance in a fast-paced healthcare environment. Proactive professional accomplished in hiring, developing, and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Practice / Administrative / Human Resources Manager

Mile High Eye Institute
Sheridan, CO
11.2022 - Current
  • Recruited, hired, onboarded, and trained both clinical and administrative staff.
  • Led scheduling, staff performance reviews, and regular team meetings.
  • Administered payroll biweekly, and managed PTO tracking and benefits enrollment.
  • Delivered HIPAA training, enforced policy compliance, and handled all levels of disciplinary action, including terminations and offboarding.
  • Resolved internal disputes and addressed all patient complaints and reviews.
  • Oversaw all daily operations to ensure smooth clinic workflow and patient satisfaction.
  • Managed patient record systems and IT infrastructure.
  • Maintained full compliance with HIPAA, OSHA, and industry regulations.
  • Directed quality improvement and risk management initiatives.
  • Acted as the point of contact for staff, patients, and external stakeholders.
  • Led the implementation of a new billing company, EHR system, and practice management software.
  • Introduced a new insurance credentialing service and in-office communication website.
  • Developed and updated internal policies and COVID protocols to support growth and compliance.
  • Handled provider credentialing and maintained CAQH profiles.
  • Produced monthly staff reports and quarterly provider performance metrics.
  • Directed marketing efforts to attract new patients.
  • Ensured compliance with legal and health safety standards.
  • Developed and managed practice budgets, and generated financial reports.
  • Supervised revenue cycle management, including billing, collections, and A/R.
  • Controlled inventory and medical supply procurement across departments.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Managed vendor relationships for supplies and services related to the practice.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Coordinated staff recruitment, training, and scheduling activities.

Clinic Manager

Emmett Plastic Surgery
04.2022 - 11.2022
  • Managed all aspects of patient care in both the clinic and operating room.
  • Oversaw surgical scheduling and coordinated procedures with ambulatory surgery centers and referring clinics.
  • Maintained proper sterilization protocols for surgical instruments.
  • Handled medical supply inventory, procurement, and surgical prep logistics.
  • Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
  • Developed policies and procedures for the clinic to ensure quality service delivery.
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Monitored clinic activities, such as billing, coding, and medical records maintenance.
  • Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
  • Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Developed and implemented policies and procedures for clinic operations.
  • Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.

Surgical Assistant / Technician

Various Eye & Plastic Surgery Centers
01.2008 - 01.2022
  • Assisted in cataract, glaucoma, corneal, retinal, oculoplastic, and body plastic surgeries.
  • Certified in three femtosecond lasers and ORA intraocular measurement technology.
  • Provided post-op care, surgical prep, and equipment sterilization.
  • Kept accurate records of all supplies used during surgeries.
  • Confirmed proper functioning of equipment prior to use in order to avoid complications during operations.
  • Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
  • Performed other duties as assigned by supervisor or physician such as stocking supplies or restocking OR rooms after use.
  • Organized instrument trays for specific types of surgeries.
  • Ensured that all necessary documents were completed accurately before each procedure.

Optometric Technician & Patient Liaison

Eye Consultants of Colorado
01.2017 - 01.2020
  • Conducted optometric procedures, including manifest refractions, intraocular pressure (IOP) checks, diagnostic imaging, and scribing during exams.
  • Managed front- and back-office operations, including patient check-in/check-out, and appointment scheduling.
  • Recruited and onboarded all new clinical and administrative staff.
  • Created monthly blog content, and coordinated patient education initiatives.
  • Acted as a liaison for specialist referrals and surgical scheduling.
  • Maintained EMR systems (Eyefinity, OfficeMate), and oversaw the procurement of medical supplies.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.

Clinic Manager / Surgical Assistant

Cosmetic Surgery Consultants of Colorado
01.2008 - 01.2014
  • Provided pre- and post-operative care to patients undergoing in-office cosmetic procedures.
  • Assisted surgeons during procedures, including blepharoplasty, facelifts, liposuction, and other aesthetic surgeries.
  • Maintained proper sterilization protocols, and oversaw surgical instrument preparation.
  • Managed inventory and procurement of all medical and surgical supplies.
  • Scheduled surgery center cases, and coordinated with referring clinics and ASC personnel.
  • Recruited and hired staff across clinical and administrative departments.
  • Developed policies and procedures for the clinic to ensure quality service delivery.
  • Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
  • Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.

Education

Associate of Applied Science - Ophthalmic Medical Technology

PIMA Medical Institute
Denver, CO
09.2008

Mesa State College
Grand Junction, CO
01.2007

Skills

  • Staff leadership and HR management
  • EMR/EHR implementation
  • Financial oversight
  • Credentialing and compliance
  • Inventory management
  • Conflict resolution
  • Marketing strategies
  • Microsoft Office proficiency
  • Payroll administration
  • Employee training
  • Quality improvement
  • Risk management
  • Patient care management
  • Vendor management
  • Project management
  • Data analysis
  • Performance appraisal
  • Onboarding and orientation
  • Leadership development

Certification

Colorado Licensed Surgical Assistant, 01/01/11

Projects

EHR Implementation Project Manager, Led transition to new electronic health record system, including vendor selection, staff training, and go-live oversight.

Timeline

Practice / Administrative / Human Resources Manager

Mile High Eye Institute
11.2022 - Current

Clinic Manager

Emmett Plastic Surgery
04.2022 - 11.2022

Optometric Technician & Patient Liaison

Eye Consultants of Colorado
01.2017 - 01.2020

Surgical Assistant / Technician

Various Eye & Plastic Surgery Centers
01.2008 - 01.2022

Clinic Manager / Surgical Assistant

Cosmetic Surgery Consultants of Colorado
01.2008 - 01.2014

Associate of Applied Science - Ophthalmic Medical Technology

PIMA Medical Institute

Mesa State College

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