Skyler Terry
Columbia,SC
Summary
Driven professional with a proven track record in client service coordination at Banfield Animal Hospital, adept at managing high-volume customer interactions and enhancing satisfaction. Skilled in critical thinking and proficient in Microsoft Software, I excel in developing effective sales strategies, achieving goals, and fostering team collaboration. Demonstrated ability to train and supervise with a focus on results and efficiency.
Overview
5
5
years of professional experience
Work History
Client Service Coordinator
Banfield Animal Hospital
11.2021 - Current
- Manage multiple tasks at one time; quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Manage receptionist area by greeting visitors, responding to telephone and email inquiries, and providing information for in-person requests.
- Service a large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Train and supervise junior customer service representatives on best practices to meet organization goals.
- Demonstrate exceptionally strong written and verbal communication skills.
- Collaborate with team members, including the veterinarian on call and additional team members, to ensure all client appointments are on schedule.
Sales Associate
Kendra Scott
10.2021 - 01.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Develop and execute sales strategizes to hit company goals.
Sales Manager
Express Clothing
03.2019 - 10.2021
- Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Develop sales strategies and utilize metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
Education
Bachelor Of Science - Biology
College of Charleston
Charleston, SCBachelor Of Science - Biology
Midlands Technical College
West Columbia, SC05.2026
Skills
Skills
- Critical Thinking
- High Attention To Detail
- Effective Communication Skills
- Proficient in Microsoft Software
- Data entry and Documentation
- Organization Skills
Timeline
Client Service Coordinator
Banfield Animal Hospital
11.2021 - Current
Sales Associate
Kendra Scott
10.2021 - 01.2022
Sales Manager
Express Clothing
03.2019 - 10.2021
Bachelor Of Science - Biology
College of Charleston
Bachelor Of Science - Biology
Midlands Technical College
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