Summary
Overview
Work History
Education
Skills
Timeline
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Skyler Tyler

Waynesboro,VA

Summary

Detail-oriented and self-motivated individual with experience in administrative duties, supervising, and client retention, as well as a desire to take on new challenges. Dedicated to ensuring satisfaction within a company and creating positive professional relationships.

Overview

5
5
years of professional experience

Work History

Head Barista/Social Media Manager

Happ Coffee Roasters
01.2024 - Current
  • Created attractive displays of products to promote sales and developed creative promotional ideas to help increase sales volume.
  • Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly, and ensured product consistency and quality
  • Managed and curated content for company social media platforms such as Instagram and Facebook and monitored analytics on a regular basis to adjust strategy accordingly
  • Collaborated with management to support staff and customer retention

Administrative Assistant

Invisible Fence Brand
01.2022 - 08.2024
  • Managed and updated database systems containing customer contact information to track and record customer data and ensured payments were received in a timely manner.
  • Provided administrative support to both the executive team, including scheduling meetings and managing calendars.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files, tracking employee timesheets and commission, and facilitating effective communication between current employees and executive team.

Barista

Cure Coffee
06.2022 - 12.2023
  • Promoted a welcoming atmosphere through excellent customer service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty,. Maintained calm demeanor during high-volume periods and special events.

Lead Client Service Representative

VCA Hospitals
06.2019 - 01.2022
  • Assisted in recruiting and onboarding new hires, setting them up for success within the organization. Trained new team members on best practices for maintaining excellent client relations.
  • Coordinated with internal teams to ensure seamless delivery of services, keeping clients well-informed throughout the process.
  • Developed lasting relationships with clients. Led efforts to resolve escalated issues quickly and effectively, maintaining positive relationships with dissatisfied clients.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.

Education

High School Diploma -

Kennesaw Mountain High School
05-2018

Skills

  • Customer and Administrative Support
  • Conflict Mediation
  • Digital Media
  • Appointment Scheduling
  • Calendar Management
  • Interpersonal Communication
  • Client Retention
  • Critical Thinking
  • Computer Proficiency

Timeline

Head Barista/Social Media Manager

Happ Coffee Roasters
01.2024 - Current

Barista

Cure Coffee
06.2022 - 12.2023

Administrative Assistant

Invisible Fence Brand
01.2022 - 08.2024

Lead Client Service Representative

VCA Hospitals
06.2019 - 01.2022

High School Diploma -

Kennesaw Mountain High School

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