Skyler Tyler
Waynesboro,VA
Summary
Detail-oriented and self-motivated individual with experience in administrative duties, supervising, and client retention, as well as a desire to take on new challenges. Dedicated to ensuring satisfaction within a company and creating positive professional relationships.
Overview
5
5
years of professional experience
Work History
Head Barista/Social Media Manager
Happ Coffee Roasters
Waynesboro, VA
01.2024 - Current
- Created attractive displays of products to promote sales and developed creative promotional ideas to help increase sales volume.
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly, and ensured product consistency and quality
- Managed and curated content for company social media platforms such as Instagram and Facebook and monitored analytics on a regular basis to adjust strategy accordingly
- Collaborated with management to support staff and customer retention
Administrative Assistant
Invisible Fence Brand
Newport News, VA
01.2022 - 08.2024
- Managed and updated database systems containing customer contact information to track and record customer data and ensured payments were received in a timely manner.
- Provided administrative support to both the executive team, including scheduling meetings and managing calendars.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files, tracking employee timesheets and commission, and facilitating effective communication between current employees and executive team.
Barista
Cure Coffee
Newport News, VA
06.2022 - 12.2023
- Promoted a welcoming atmosphere through excellent customer service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty,. Maintained calm demeanor during high-volume periods and special events.
Lead Client Service Representative
VCA Hospitals
Hampton, Virginia
06.2019 - 01.2022
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization. Trained new team members on best practices for maintaining excellent client relations.
- Coordinated with internal teams to ensure seamless delivery of services, keeping clients well-informed throughout the process.
- Developed lasting relationships with clients. Led efforts to resolve escalated issues quickly and effectively, maintaining positive relationships with dissatisfied clients.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Education
High School Diploma -
Kennesaw Mountain High School
05-2018
Skills
- Customer and Administrative Support
- Conflict Mediation
- Digital Media
- Appointment Scheduling
- Calendar Management
- Interpersonal Communication
- Client Retention
- Critical Thinking
- Computer Proficiency
Timeline
Head Barista/Social Media Manager
Happ Coffee Roasters
01.2024 - Current
Barista
Cure Coffee
06.2022 - 12.2023
Administrative Assistant
Invisible Fence Brand
01.2022 - 08.2024
Lead Client Service Representative
VCA Hospitals
06.2019 - 01.2022
High School Diploma -
Kennesaw Mountain High School