Skyler Vargas
Murfreesboro,US
Summary
Customer Service Specialist with over 7 years of experience in high-demand environments, including roles at Amazon and REI. Proficient in managing customer inquiries, resolving complex issues, and enhancing satisfaction through meticulous documentation and empathetic support. Skilled in forklift operations and warehouse productivity, maintaining strict safety protocols and supporting team efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Rei
Remote
11.2023 - 05.2024
- Managed customer inquiries effectively, ensuring satisfaction
- Implemented innovative solutions for customer complaints
- Exhibited excellent collaborative skills with team member
Forklift Operator
NFI Industries
10.2019 - 07.2021
- Efficiently managed forklift operations, enhancing warehouse productivity by 20%
- Maintained zero safety incidents by adhering to strict operational protocols
- Supported team in achieving record-low turnaround times through skilled forklift handling.
Customer Service Representative
Amazon
07.2021 - 02.2022
- Resolved complex issues, enhancing customer loyalty
- Significantly reduced customer complaints
- Efficiently handled 30+ customer queries daily, boosting satisfaction by 20%
- Provided empathetic customer support, resolving issues with a positive attitude.
Machine Operator
Federal-Mogul Powertrain
02.2017 - 05.2019
Education
Skills
- RF Scanner
- Forklift
- Quality Inspection
- Order Picker
- Reach Truck
- Microsoft Word
- Customer service
- Load & unload
- Warehouse experience
- Communication skills
- Materials handling
- Distribution center
- English
- Data Analysis
- Critical Thinking
- Problem Solving
Education - Ged
True
Timeline
Customer Service Representative
Rei
11.2023 - 05.2024
Customer Service Representative
Amazon
07.2021 - 02.2022
Forklift Operator
NFI Industries
10.2019 - 07.2021
Machine Operator
Federal-Mogul Powertrain
02.2017 - 05.2019