Skyler Willuweit
Customer Advocate And Training Specialist
Tempe,AZ
Summary
Self-motivated Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements and changes to find solutions.
Prepared to bring knowledge of a fast-paced customer service environment and its needs, the ability to build a meaningful working rapport with others, and a structured-based ability to train others to a growth-oriented role at your company.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Design & Visual Instructor
Tempe High School Guard
Tempe, AZ
09.2018 - Current
- Trained students in various skills; physical and mental.
- Gained experience in adolescent communication.
- Participated in budgeting, delegation, and medical oversight.
- Participated in lesson planning and assessment of needed adjustments.
- Work experience in turbulent & fast-paced environments.
Security Officer/Assistant Shift Supervisor
G4S Secure Solutions
Tempe, AZ
07.2019 - 06.2020
- Lead the work shift.
- Trained new officers.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Assisted management in creation of new training materials and ensured up to date officer credentials through a shared database.
- Facilitated vehicle & equipment inspections.
- Assisted in disciplinary concerns.
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Team Member/Assistant Manager
AZ Donut Co
Tempe, AZ
08.2018 - 12.2018
- Took calls for the business owners.
- Trained new employees.
- Counted teller drawers at end of shift; documented total for business owners.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Ordered specific inventory items once a week.
- Assisted employees and owners with customer interactions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Team Member/Team Leader
Chick-fil-A
Tempe, AZ
06.2017 - 08.2018
- Enforced safety and quality protocols.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Assisted Store Lead Trainer with new hire processing and existing training programs for new employees.
Education
Bachelor of Science - Nursing
Mesa Community College
Mesa, AZ 01.2021 - Current
Certification - Emergency Medical Technician
Arizona Academy of Emergency Services
Mesa, AZ 06.2018 - 09.2018
Skills
Data organization
Training material development
Staff education and training
Safe food handling
Leadership experience
Written and oral communication
Planning and Coordination
Computer/MS Office Literate
Conflict Resolution
Feedback acceptance
Timeline
Bachelor of Science - Nursing
Mesa Community College
01.2021 - Current
Security Officer/Assistant Shift Supervisor
G4S Secure Solutions
07.2019 - 06.2020
Design & Visual Instructor
Tempe High School Guard
09.2018 - Current
Team Member/Assistant Manager
AZ Donut Co
08.2018 - 12.2018
Certification - Emergency Medical Technician
Arizona Academy of Emergency Services
06.2018 - 09.2018
Team Member/Team Leader
Chick-fil-A
06.2017 - 08.2018