Skyler Witte-Townsend
Osage Beach,MO
Summary
Dedicated and adaptable customer service professional with proven success across hospitality, retail, and administrative roles. Valued for exceptional guest care, operational precision, and reliability under pressure. Known for going above and beyond to exceed expectations, resolve conflicts calmly, and create memorable experiences that drive repeat business.
Overview
7
7
years of professional experience
Work History
Guest Relations Agent
Holiday Inn Express Hotel
04.2024 - Current
- Delivered personalized service to guests, earning positive impressions from 97% of visitors surveyed.
- Proactively resolved complex issues and elevated guest satisfaction.
- Managed high-volume communications (30+ emails/calls daily) with accuracy and empathy.
- Strengthened brand reputation via online reviews and social engagement.
Assistant Store Manager
Dollar General
11.2023 - 04.2024
- Supervised and coached a team of 20+ staff, maintaining standards during peak hours.
- Oversaw merchandising, inventory, and visual strategy to enhance sales engagement.
- Handled escalated customer concerns with professionalism and tact.
- Maintained financial controls via daily cash handling and store open/close procedures.
Personal Assistant
Keller Williams Realty Lake of the Ozarks
05.2020 - 11.2023
- Supported a network of 50+ agents with scheduling and administrative efficiency.
- Managed client follow-up, marketing content, event coordination, and CRM documentation.
- Delivered seamless communication and data accuracy under tight deadlines.
Customer Service Representative
Alpine Dental
02.2018 - 05.2020
- Scheduled appointments and streamlined patient communication.
- Supported billing, records, and reception operations.
- Built trust through professionalism and consistent follow-through.
Education
High School Diploma -
Central High School
Omaha, NE05.2020
Skills
- Guest Experience & Complaint Resolution
- Team Leadership & Training
- Remote Communication Tools: Zoom, Trello, Slack
- Microsoft Office & Google Workspace
- Time Management & Scheduling
- Inventory, Merchandising, and POS
- Social Media Review Monitoring
- Strong Empathy & Conflict De-escalation
Timeline
Guest Relations Agent
Holiday Inn Express Hotel
04.2024 - Current
Assistant Store Manager
Dollar General
11.2023 - 04.2024
Personal Assistant
Keller Williams Realty Lake of the Ozarks
05.2020 - 11.2023
Customer Service Representative
Alpine Dental
02.2018 - 05.2020
High School Diploma -
Central High School
Tech Tools & Remote Readiness
- Digital Communication: Zoom · Slack · Microsoft Teams
- Cloud Collaboration: Google Workspace (Docs, Sheets, Calendar) · Microsoft Office Suite
- Project & Task Management: Trello · Asana · CRM Systems (Real Estate & Hospitality)
- Remote Workflow Capabilities: Digital scheduling · File sharing · Calendar coordination · Virtual guest relations
- Tech Confidence: Fast learner with new platforms · Comfortable working independently or with remote teams
- Social Engagement: Review monitoring · Guest feedback tracking · Brand reputation support
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