Skyler Witte-Townsend

Work History

Holiday Inn Express Hotel

04.2024 - Current

Enhanced guest satisfaction through prompt resolution of inquiries and concerns.
Managed online reviews and social media interactions, reinforcing positive brand image.
Cultivated relationships with repeat guests, personalizing services to enhance loyalty.
Implemented guest feedback mechanisms to identify areas for service improvement.
Led initiatives to improve operational workflows, increasing overall guest experience ratings.
Utilized customer relationship management software effectively, ensuring accurate record-keeping of guest information for future stays.
Handled room assignments thoughtfully, accommodating special requests and preferences whenever possible.
Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
Maintained detailed knowledge of hotel facilities, services, and policies to provide accurate information to guests at all times.
Managed approximately more than 30 emails per day and multiple phone calls.
Collaborated with management to update daily operational reports, enhancing decision-making processes.
Coordinated with other departments to ensure seamless guest service throughout their stay.

Dollar General

11.2023 - 04.2024

Streamlined inventory management processes using point-of-sale systems to optimize stock levels.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Developed and implemented merchandising strategies that increased product visibility and sales.
Coordinated team schedules and delegated tasks to ensure operational efficiency during peak hours.
Managed over 20 employees per day
Took care of hundreds of customers every day
Led daily operations, ensuring compliance with company policies and procedures.
Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Keller Williams Realty Lake of the Ozarks

05.2020 - 11.2023

Coordinated scheduling for over 50 agents, optimizing time management and increasing productivity.
Streamlined communication between clients and agents, enhancing client satisfaction and response times.
Managed correspondence and documentation, ensuring accuracy in records and timely follow-ups.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Kept detailed track of household and maintenance inventory and schedules.
Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Provided research assistance on various projects, leading to informed decisions based on accurate information.

Alpine Dental

02.2018 - 05.2020

Resolved customer inquiries effectively, ensuring high levels of satisfaction and loyalty.
Managed 100's of various appointment scheduling, optimizing office workflow and patient experience.
Assisted in the implementation of new customer service protocols to improve efficiency.
Collaborated with dental staff to streamline patient communication and reduce wait times.