Skyler Zepeda
Palmdale,CA
Summary
Young and enthusiastic with dynamic customer service volunteer experience with Skills USA, recognized for enhancing customer retention through innovative discount strategies. Demonstrated effective problem-solving and strategic negotiation skills while providing exceptional support. Proven ability to adapt and maintain professionalism in high-pressure environments, ensuring smooth operations during events while also fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Volunteer
Skills USA
04.2023 - 04.2023
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Event Volunteer
Catholic Daughters
06.2019 - 06.2022
- Provided general cleaning of venue spaces before, during, and after events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Restocked concession stands with popcorn, candy and other products.
- Ran concession stand by preparing food and serving drinks for patrons.
- Operated audio equipment during large seated events.
Education
High School Diploma -
Reseda Charter High School
18230 Kittridge St, Reseda, CA 9133506-2023
Skills
- Effective Email Organization
- Resolution of Client Issues
- Motivated Attitude
- Adaptable Thinking
- Composed Attitude
- Effective Problem Solving
- Strategic Negotiation Methods
- Customer Service Expertise
- Professional Demeanor
Timeline
Customer Service Volunteer
Skills USA
04.2023 - 04.2023
Event Volunteer
Catholic Daughters
06.2019 - 06.2022
High School Diploma -
Reseda Charter High School
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