Skylia Sadler
Wabash,Indiana
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Energetic, results-driven Department Manager committed to maintaining the highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. I'm dedicated to making my customers/clients satisfied and ready to come back to me every time. I want to help people in many different ways. Whether it be with their addiction, sales, food, ect. My main goal/job is to be working as a Drug counselor, therapist, or anything to do with helping others with their addictions and problems. Im very outgoing, loving, and determined. I am a very fast learner if I am not experienced in a certain job. I love learning new things and I never give up on myself nor others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Burger King
01.2024 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Department Manager
Culver’s Restaurant
08.2022 - 01.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Performed opening and closing duties as part of management team and handled cash management
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building
- Coached and trained new staff members, providing guidance on department policies and procedures
- Enforced safety rules and other policies to protect employees and minimize company liability
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Delegated work to staff, setting priorities and goals
- Followed safety protocols and company processes and procedures
- Evaluated individual and team business performance and identified opportunities for improvement
- Completed day-to-day duties accurately and efficiently
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Understood and followed oral and written directions
- Assisted with customer requests and answered questions to improve satisfaction
- Delivered products to customer locations on time
- Displayed strong telephone etiquette, effectively handling difficult calls
- Answered calls per shift to assist with customer questions and concerns
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Identified needs of customers promptly and efficiently
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Greeted customers and answered any questions they had about the store's products and services
- Processed refunds for worn damaged and broken merchandise
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Operated cash register or POS system to receive payment by cash, check and credit card
- Issued receipts, refunds, credits or change due to customers
- Discounted purchases by scanning and redeeming coupons
- Organized promotional displays or arranged merchandise on counters or tables to promote sales
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment
- Maintained professional demeanor during interactions with customers and co-workers
- Operated cash register to process cash, check, and credit card transactions
- Stocked supplies such as food, dishes, utensils, and cleaning materials
- Followed food safety regulations pertaining to sanitation, food handling and storage
- Greeted customers upon arrival in the dining area
- Served meals to customers in a friendly and courteous manner
- Properly stored all leftover food items after each shift
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas
- Organized take-out orders for customers who requested them.
Retails Sales Associate
Save On Liquor
09.2020 - 02.2021
- Answered store and merchandise questions and led customers to wanted items
- Maintained a clean and organized work area throughout the shift
- Performed general housekeeping duties such as sweeping floors, dusting shelves
- Promoted loyalty programs to increase customer retention
- Greeted customers and provided excellent customer service
- Prepared merchandise for purchase or rental
- Maintained knowledge of sales and promotions, return policies and security practices
- Restocked supplies like paper bags, tissue paper as needed
- Participated in periodic inventory counts as assigned by management
- Placed special orders or called other stores to find desired items
- Bagged or packaged purchases and wrapped gifts
- Assisted customers in locating items within the store
- Offered suggestions when appropriate to help customers find what they wanted quickly
- Answered phone calls promptly with a professional demeanor
- Operated a cash register to accurately process sales transactions
- Followed company safety regulations to maintain safe work environment
- Assisted with training new employees on proper cash handling procedures
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory
- Described merchandise and explained use, operation and care
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Maintained records related to sales for store management
- Organized store by returning merchandise to proper areas and restocked displays
- Ticketed, arranged and displayed merchandise to promote sales
- Watched for and recognized security risks and thefts to prevent or handle situations
- Computed purchases and received and processed cash or credit payment
- Resolved customer complaints or referred them to management for resolution
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts
- Opened and Closed the store
- Counted the drawer at night and documented the total sales that day and added to the safe every night.
Sales Associate
Cricket Wireless
03.2017 - 10.2017
- Computed purchases and received and processed cash or credit payment
- Engaged customers in friendly, professional dialogue to determine needs
- Ticketed, arranged and displayed merchandise to promote sales
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Answered incoming telephone calls to provide store, products and services information
- Conducted inventories on a regular basis to track stock levels
- Handled customer complaints in a professional manner
- Helped customers find specific products, answered questions, and offered product advice
- Provided feedback on ways to improve processes related to phone sales operations
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Broke down objections using friendly, persuasive strategies
- Identified customer needs and offered appropriate solutions to meet those needs
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services
- Developed relationships with customers in order to increase sales opportunities
- Offered advice on how to use the product effectively for maximum benefit
- Recorded customer contact information accurately in the database system for future reference
- Set up new accounts and listed personal, demographic and payment information in system
- Educated customers about product or service offerings meeting individual needs
- Attended training sessions as required by management for continuing education purposes
- Maintained up-to-date knowledge of all products and services available throughout the company
- Networked to build client base and promote products to new and existing clients.
Education
Did not complete my highschool diploma -
Southwood JR. SR. Highschool
Wabash, IndianaSkills
- Employee Scheduling
- Cost Planning
- Policy Development
- Resource Coordination
- Team Supervision
- Customer Service
- Performance Management
- Staff Management
- Motivational Leadership
- Training and Development
- Employee Performance Evaluation
- Flexible Schedule
- Relationship Building and Management
- Problem-Solving
- Retail
- Safety and Security
- Retail Management
- Training and Mentoring
- Employee Management
- Conflict De-Escalation
- Supply and Inventory Management
- Customer Engagement
- Coaching and Mentoring
- Order Processing
- Personnel Training and Development
- Upselling
- Product Sales
- Promotional Support
- Sales Development
- Customer Needs Assessment
- Payment Processing
- Relationship Selling
- Reading Comprehension Skills
- Money Handling
- Outgoing Personality
- Energetic Self-Starter
- Written and Oral Communication Skills
- Exceptional Customer Service
- Client Service
- Goal-Oriented
- Professional Demeanor
- Sales Training
- Negotiation Tactics
- Sales Expertise
- Strategic Planning
- Positive and Professional
- Store Opening and Closing
- Problem-Solving Skills
- Multi-Tasking Strength
- Reliable and Punctual
- Listening Skills
- Teamwork and Collaboration
- Cash Register Operation
Certification
Serv Safe
Timeline
Manager
Burger King
01.2024 - 06.2024
Department Manager
Culver’s Restaurant
08.2022 - 01.2024
Retails Sales Associate
Save On Liquor
09.2020 - 02.2021
Sales Associate
Cricket Wireless
03.2017 - 10.2017
Did not complete my highschool diploma -
Southwood JR. SR. Highschool