Skyller Wilson
Fort Worth
Summary
Proven multitasker and exceptional communicator, I excelled at Twin Peaks Restaurants and Hooters, enhancing customer satisfaction and streamlining service efficiency. Skilled in POS systems and renowned for outstanding customer service, I significantly contributed to team success through training and leadership. My dedication to hygiene and strong work ethic set new standards in service excellence.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server, Server Trainer
Twin Peaks Restaurants
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender, Bar Trainer
Hooters
12.2021 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Haltom High School
Haltom City, TX05-2021
Skills
- Strong work ethic
- Effective time management
- Strong multitasking
- Hygiene and cleanliness
- Exceptional customer service
- Highly reliable
- Alcohol safety regulations
- Cash handling
- POS system proficiency
Timeline
Server, Server Trainer
Twin Peaks Restaurants
08.2024 - Current
Bartender, Bar Trainer
Hooters
12.2021 - 06.2024
High School Diploma -
Haltom High School
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