Summary
Overview
Work History
Education
Skills
Timeline
Generic

SKYLRE MC CARTHY

Las Vegas,NV

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

2025
2025
years of professional experience

Work History

{At Home} Technical Support Representatve

Next Level Business Services, Inc.
07.2022 - 07.2024
  • Resolved technical issues for customers across multiple platforms, ensuring swift and effective solutions.
  • Collaborated with cross-functional teams to optimize troubleshooting processes and enhance customer satisfaction.
  • Trained new team members on support protocols, improving overall team efficiency and response times.
  • Documented common issues and developed knowledge base articles to streamline support operations.

{At Home} Customer Service / Reservation Agent

Uhaul Moving And Storage
03.2017 - 06.2022
  • Managed customer inquiries and facilitated reservations using CRM systems.
  • Trained new staff on reservation procedures and customer service best practices to enhance team performance.
  • Developed and implemented process improvements for handling high-volume reservation requests efficiently.
  • Assisted various departments to resolve issues with customers promptly.
  • Worked effectively in fast-paced environments.
  • Assisted in resolving inquiries, enhancing customer satisfaction and loyalty.
  • Processed reservations using advanced booking systems to ensure accuracy and efficiency.
  • Promoted to Lead Agent for the Western Region area.
  • Provided exceptional service by resolving booking issues and ensuring customer satisfaction.
  • Coordinated with various departments to streamline reservation processes and improve operational efficiency.
  • Mentored junior staff in effective communication and problem-solving strategies.
  • Handled 100 calls and answered questions from interested patrons for busycrustomers in the Western Region of the United States.

(At Home) Customer Service/Sales Representative

WILLIAMS-SONOMA
06.2016 - 03.2017


  • Processed orders from incoming dialer. Addressed customer questions and concerns regarding product and delivery information. Extended specials to customers.
  • Tactfully appeased customers using a variety of methods established by William-Sonoma, Inc. Issued replacements or credit for defective merchandise. Stellar Representative for the month of November 2016.
  • Developed comprehensive knowledge of product features and benefits to enhance customer engagement.
  • Collaborated with team to implement effective sales strategies, driving revenue growth and improving customer satisfaction.

Customer Service/Chat Representative

UPS CUSTOMER CENTER
08.2012 - 05.2015
  • Answered/Chatted with 180 calls regarding deliveries, tracking, estimate time of deliveries, and late deliveries. Created cases using an ECM program for package center missed-deliveries. Recorded concerns on driver's behavior and delivery procedures. Emailed, faxed, all aspects of clerical duties. Assisted chat department regularly with questions and concerns.

Account Executive Sales/Recovery Specialist

TRENDS ACT
02.2009 - 07.2012
  • Cold called companies using lead list selling merchant processing. Faxed, mailed documents regarding contracts and equipment. Maintained follow-up for payday loan clients. Answered incoming sales and collection calls on a dialer. Helped customers establish and maintain payment plans. Processed bank deposits, e-signatures/skip-traced on accounts as needed.
  • Managed client accounts to ensure satisfaction and retention through proactive outreach.
  • Assisted in negotiating contracts, ensuring alignment with company policies and client requirements.
  • Executed sales strategies to meet client needs and drive revenue growth.

Customer Service/Appointment Scheduler

PSYCHOLOGICAL TESTING SERVICES
Nov2008 - 02.2009
  • Received high call volume regarding scheduling individuals to take professional exams. Communicated licensing information. Data entry of call results.
  • Made average of 50 outbound and inbound calls per day.
  • Attained $$1000 in sales targets on monthly basis.
  • Developed and maintained electronic scheduling systems, enhancing accuracy in appointment tracking.
  • Oversaw daily workflow of appointment bookings, adjusting schedules to accommodate urgent client needs.

Education

Associate of Applied Business - Business Communication

Independence University
Salt Lake City, Utah
05-2027

ASSOCIATE OF ARTS - PARALEGAL/LAW

Catherine College
Van Nuys, CA
01.2010

Skills

  • Microsoft Office
  • Quick learner
  • Credit and Collections
  • Customer Service
  • Client-focused
  • Cold Calling
  • Creative Problem Solving
  • Chat representative

Timeline

{At Home} Technical Support Representatve

Next Level Business Services, Inc.
07.2022 - 07.2024

{At Home} Customer Service / Reservation Agent

Uhaul Moving And Storage
03.2017 - 06.2022

(At Home) Customer Service/Sales Representative

WILLIAMS-SONOMA
06.2016 - 03.2017

Customer Service/Chat Representative

UPS CUSTOMER CENTER
08.2012 - 05.2015

Account Executive Sales/Recovery Specialist

TRENDS ACT
02.2009 - 07.2012

ASSOCIATE OF ARTS - PARALEGAL/LAW

Catherine College

Customer Service/Appointment Scheduler

PSYCHOLOGICAL TESTING SERVICES
Nov2008 - 02.2009

Associate of Applied Business - Business Communication

Independence University

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