Skylynn Denning
Tory Burch
New Braunfels,TX
5
years of professional experience
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Work History
Seasonal Sales Associate
4 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Lead Manager
1 Year 9 Months- Developed and implemented strategies to increase sales volume and profit margins
- Managed a team of 10+ sales representatives in a fast-paced environment
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met
- Collaborated with marketing department to create effective campaigns for products
- Analyzed customer feedback data to inform product development initiatives
- Conducted regular training sessions for new and existing sales staff members
- Spearheaded initiatives to drive customer loyalty programs and cross-selling opportunities
- Implemented incentive schemes to motivate the sales team and boost productivity levels
- Ensured that all team members adhered to established processes and procedures
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Championed the adoption of new sales tools and technologies to maintain a leading edge in an ever-evolving business landscape.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
Receptionist
8 Months- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Verified visitors' identification cards before allowing access to the building
- Performed data entry tasks into various computer systems accurately and promptly
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Key Holder
2 Years 4 Months- Greeted customers upon arrival and provided assistance with product selection
- Assisted in training new sales associates on the proper use of POS systems and cash handling procedures
- Maintained accurate records of stock levels and inventory control
- Provided customer service by answering questions, locating items, and resolving issues
- Processed payments using cash registers and other point-of-sale systems
- Analyzed performance data to identify areas of improvement for staff members.
- Implemented successful marketing strategies for promotional events, driving foot traffic and increasing overall sales.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to [Number] employees.
- Maintained detailed records of daily sales activities, ensuring accurate reporting for management analysis and decision-making purposes.
- Collaborated with fellow Key Holders and Sales Associates to create a positive work environment focused on teamwork and achieving goals.
- Handled cash register operations accurately while adhering to company policies regarding returns, exchanges, and refunds.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Bachelor of Science - Kinesiology
- 3.2 GPA
- Extracurricular Activities: ESSO (Exercise Sports Science Organization), Intramural Volleyball, Study Groups, Volunteer Work.
Skills
Interpersonal and Writing Communication
Sales Team Oversight
Sales Team Management
KPI Tracking
Sales Team Training
Goal Setting
Consultative Sales
Teamwork and Collaboration
Customer Service
Problem-solving skills
Time Management
Listening Skills
Timeline
Seasonal Sales Associate
Tory Burch
09.2023 - 01.2024Read More
Sales Lead Manager
Fabletics
11.2021 - 08.2023Read More
Receptionist
Trio Rehabilitation
03.2021 - 11.2021Read More
Sales Key Holder
Lucky Brand
11.2018 - 03.2021Read More
The University of Texas At San Antonio
Bachelor of Science from Kinesiology
Read More