Skylynn Rivera
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Social Work Assistant
Extended Home Care
NY
05.2018 - 03.2021
- Serve as liaison for the Social Work department and external agency to address all social work concerns/needs/problems and resolution to ensure clear communication across teams
- Revise forms to ensure that corporate regulations are being followed by our social work team and report suspected violations
- Manage office referrals and ensure patients receive services in a timely manner by taking into account insurance authorization and doctors recommendations
Intern- Supervision & Presentencing Divisions
U.S Probation
NY
01.2020 - 05.2020
- Company Overview: Eastern District
- Work in collaboration with my supervisor to meet with a caseload of 50 offenders in the office to review any changes, discuss probationary requirements, and perform drug screens
- Review caseload to ensure compliance and follow up procedures are followed
- Shadow investigator interviews with the defendants, verify employments of offenders and obtain dispositions from the courts
- Eastern District
Customer Service Representative
The Home Depot
Brooklyn, NY
11.2017 - 05.2018
- Assist with orders, errors, product and policy questions, cancellations, and other queries
- Respond to incoming calls regarding orders, complaints, and questions regarding products and services
- Act as a liaison between customers and vendors
Receptionist
Bayomy Moustafa’s Physical Therapy
Brooklyn, NY
07.2015 - 08.2016
- Maintained the front desk and reception area in a neat and organized fashion
- Made copies, sent faxes, and handled all outgoing correspondence
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Education
Bachelor of Science Degree - Criminal Justice
St. Francis College
Brooklyn, NYSkills
- Spanish (Written and Oral)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- McKesson
- PACER
- Problem-solving
- Interpersonal communication
- Professional telephone demeanor
- Verbal and written communication
- Time management
Timeline
Intern- Supervision & Presentencing Divisions
U.S Probation
01.2020 - 05.2020
Social Work Assistant
Extended Home Care
05.2018 - 03.2021
Customer Service Representative
The Home Depot
11.2017 - 05.2018
Receptionist
Bayomy Moustafa’s Physical Therapy
07.2015 - 08.2016
Bachelor of Science Degree - Criminal Justice
St. Francis College