Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skylyr Alford

Palestine,TX

Summary

Dynamic and customer-focused professional with extensive experience at Walmart, excelling in order accuracy and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and relationship building. Recognized for efficiently managing multiple priorities while maintaining high service standards, contributing to a positive shopping experience.

Experienced with managing online grocery orders and inventory. Uses organizational skills to ensure accurate order picking and timely delivery. Track record of maintaining high customer satisfaction through effective communication and problem-solving.

Online retail professional bringing valuable experience in stocking order picking and customer service. Known for collaborative teamwork and delivering consistent results adapting to changing demands efficiently. Proficient in managing inventory systems and providing exceptional customer experiences.

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Professional with experience in online grocery industry. Skilled in inventory management, order processing, and customer service. Strong focus on team collaboration and adaptability to changing needs. Consistently reliable and results-driven, ensuring accurate and timely fulfillment of orders.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Online Grocery Associate

Walmart
05.2021 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.

Deli Clerk

Kroger
01.2021 - 05.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Cashier

McDonald's
06.2017 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.

Education

High School Diploma -

Cayuga
Tennessee Colony, TX
05-2019

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution
  • Customer service
  • Customer relations
  • Decision-making
  • Upbeat and outgoing attitude
  • Flexible schedule
  • Relationship building
  • Product knowledge
  • Payment processing
  • Documentation and reporting

Timeline

Online Grocery Associate

Walmart
05.2021 - Current

Deli Clerk

Kroger
01.2021 - 05.2021

Cashier

McDonald's
06.2017 - 01.2021

High School Diploma -

Cayuga