Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Skyy Avilez

Tallahassee,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Camp Counselor

Crossroad YMCA
Schererville, IN
05.2023 - 08.2023
  • Worked with children of varying ages, interests, skills, and developmental levels.
  • Led groups of children safely through a variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to the supervisor.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Documented activities, injuries, and accidents to inform parents and maintain consistent records.
  • Responded to emergencies by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Oversaw and taught campers basic principles to enhance well-being and safety measures in nature.
  • Encouraged team performance to increase camaraderie, trust, and rapport.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Evaluated campers' progress and provided feedback to parents.

Hostess

Buffalo Wild Wings
Schererville, IN
07.2022 - 05.2023
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout their dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Processed payments from customers using a POS system, handled cash payments, and reconciled daily transactions accurately.
  • Maintained a clean and organized dining area.

Retail Salesperson

Ross Dress For Less
Schererville, IN
03.2021 - 07.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers with locating and choosing merchandise in store departments.

Customer Service Representative

Global Wave Group
Highland, CA
01.2020 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Bachelor of Science - Biology Pre-med

Florida Agricultural And Mechanical University
Tallahassee, FL
05-2027

High School Diploma -

Highland High School
Highland, IN
05.2023

Skills

  • Teamwork and Collaboration
  • CPR/AED Certified
  • Parent and Guardian Feedback
  • Program and Activity Planning
  • Group Leadership
  • Problem-Solving
  • Decision-Making
  • Enforcing Rules
  • Relationship Building
  • Documentation and Reporting
  • Emergency Response
  • Peer Mentoring
  • Diversity and Inclusion
  • Role Modeling
  • Academic Support
  • Money Transfer Systems
  • Providing Feedback
  • Needs Analysis
  • Time Management
  • Customer Care
  • Sales Expertise
  • Strategic Selling
  • Microsoft Applications Proficiency
  • Cash Handling
  • Retail Store Operations

Languages

Spanish
Limited

Timeline

Camp Counselor

Crossroad YMCA
05.2023 - 08.2023

Hostess

Buffalo Wild Wings
07.2022 - 05.2023

Retail Salesperson

Ross Dress For Less
03.2021 - 07.2022

Customer Service Representative

Global Wave Group
01.2020 - 03.2021

Bachelor of Science - Biology Pre-med

Florida Agricultural And Mechanical University

High School Diploma -

Highland High School

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Skyy Avilez