SKYY BOOTSMA
Seattle,WA
Summary
Offering strong foundation in communication and organizational skills, with ability to learn and adapt quickly in dynamic environment. Brings keen interest in student development and event coordination, focusing on fostering supportive and engaging campus atmosphere. Ready to use and develop problem-solving and leadership abilities in Customer Service role.
Developed skills in student engagement and program coordination within educational environment, seeking to transition into new field. Demonstrates excellent organizational and interpersonal abilities, with focus on creating meaningful experiences and fostering positive community. Able to leverage these skills to make significant impact in new professional setting.
Overview
2
2
years of professional experience
Work History
Student Life Coordinator (Live-In)
ADULT & TEEN CHALLENGE
02.2024 - Current
- Evaluate client eligibility and manage all phases of residential program intake and enrollment.
- Maintain precise documentation to meet compliance, confidentiality, and operational standards.
- Build strong relationships to improve engagement, retention, and long-term recovery success.
- Collaborate with judicial and community partners to coordinate client services and progress tracking.
Recovery Coach (Live-In)
ADULT & TEEN CHALLENGE
09.2023 - 02.2024
- Led daily peer groups promoting accountability, relapse prevention, and healthy coping behaviors.
- Guided clients in securing essential resources supporting sustainable recovery and reintegration.
- Documented behavioral observations and progress updates to strengthen individualized treatment planning.
- Supervised residential facility operations after hours to ensure safety, structure, and consistency.
Education
Bachelor of Arts - Pastoral Studies
Trinity Bible College
Ellendale, ND11.2025
General Educational Development - General Studies
Arizona State
Glendale, AZ02.1998
Skills
- Customer relations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
Timeline
Student Life Coordinator (Live-In)
ADULT & TEEN CHALLENGE
02.2024 - Current
Recovery Coach (Live-In)
ADULT & TEEN CHALLENGE
09.2023 - 02.2024
Bachelor of Arts - Pastoral Studies
Trinity Bible College
General Educational Development - General Studies
Arizona State
CORE COMPETENCIES
- Client Empowerment Strategies – Fostered self-efficacy and accountability among individuals in recovery through structured peer engagement and goal-driven support.
- Recovery Program Operations – Managed residential program logistics, admissions, and compliance procedures to sustain safe and effective treatment environments.
- Community Partnership Development – Built collaborative relationships with local agencies, judicial partners, and healthcare providers to expand recovery support networks.
- Crisis Response Expertise – Applied de-escalation and stabilization techniques to maintain client safety and emotional regulation during high-stress situations.
- Leadership in Rehabilitation – Guided peers and teams with integrity, empathy, and clear communication to reinforce organizational mission and long-term recovery outcomes.
TECHNICAL SKILLS
- Office & Productivity Tools: Microsoft Word, Excel, PowerPoint, Outlook, Google Workspace, Microsoft Teams
- Client & Case Management Systems: Electronic Health Records (EHR), Case Documentation Systems, Intake Tracking, CRM Databases, Recovery Management Platforms
- Operations & Program Tools: Trello, Asana, Scheduling Software, Timekeeping Systems, Residential Program Databases
- Reporting & Compliance Tools: Data Accuracy Controls, Progress Reporting, Audit Preparation, Policy Documentation, Record Verification
- Communication & Collaboration: Zoom, Teams, Email Correspondence, Client Coordination, Interdepartmental Communication