SKYY HARRISON
Petersburg,VA
Summary
Dynamic healthcare professional with extensive experience at Bon Secours Hospital, excelling in patient services and communication. Proficient in EPIC Systems and HIPAA compliance, I effectively manage patient information while fostering teamwork and professionalism. Recognized for enhancing patient satisfaction through efficient appointment scheduling and exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LPN Extern
HCA Healthcare
Richmond, VA
06.2025 - Current
- Assist licensed nurses with direct patient care including hygiene and mobility.
- Observe and report patient conditions to supervising staff.
- Document care in electronic health records per HIPAA standards.
- Support medication preparation under supervision.
- Communicate with patients and families in a compassionate manner.
- Participate in interdisciplinary rounds and team discussions.
- Ensure cleanliness and infection control standards are upheld.
PBX Operator
Bon Secours Hospital
Richmond, VA
04.2025 - Current
- Answer multi-line phone system and route calls promptly to the correct departments.
- Provide excellent customer service to patients, staff, and external callers.
- Monitor emergency communication systems and follow protocols for code alerts.
- Maintain accurate call logs and message documentation.
- Assist with overhead paging and emergency announcements as needed.
- Coordinate communication between internal departments efficiently.
Patient Services Representative
MyEyeDr
Richmond, VA
09.2024 - 06.2025
- Greet and check in patients, ensuring accurate collection of personal, medical, and insurance information.
- Schedule appointments using internal scheduling systems.
- Verify insurance eligibility and obtain pre-authorizations.
- Handle incoming calls and route inquiries appropriately.
- Process co-pays and patient balances at time of service.
- Maintain digital and paper patient records in compliance with HIPAA.
- Assist clinical staff with vision screening and exam preparation.
- Coordinate referrals and prior authorizations as needed.
- Keep the front desk area organized and well-stocked.
- Resolve patient concerns with professionalism and care.
HUC/Unit Secretary
Bon Secours Hospital
Petersburg, VA
08.2023 - 06.2024
- Manage patient information using EPIC and Soc Consulting systems.
- Coordinate patient admissions, transfers, and discharges.
- Schedule appointments and relay physician orders accurately.
- Greet patients and visitors, ensuring a welcoming environment.
- Maintain inventory and order supplies for unit operations.
- Ensure smooth communication between departments and staff.
Customer Service Representative
Maximus
Chester, VA
08.2020 - 11.2022
- Resolved customer issues and inquiries via phone and email.
- Built rapport with clients for improved satisfaction.
- Accurately entered data into internal systems.
- Provided accurate product and service information.
Primis Works Associate
Primis Bank
Richmond, VA
04.2022 - 08.2022
- Supported banking operations and customer service.
- Delivered high-level assistance in person and via phone.
Picker
Amazon
Chester, VA
03.2021 - 02.2022
- Used scanners to locate and pick items for orders.
- Maintained order accuracy under time constraints.
General Manager
Denny's Restaurant
Doswell, VA
03.2015 - 08.2018
- Managed restaurant and bar operations including staffing and inventory.
- Oversaw new hire processing and compliance with documentation.
- Conducted interviews and supervised team performance.
- Led scheduling and payroll while staying within budget.
- Implemented team-building and training programs.
Education
Diploma - General Studies
Parkview Senior High School
South Hill, VA01.2007
Skills
- EPIC Systems and Soc Consulting
- Patient Chart Maintenance & Scheduling
- HIPAA compliance and confidentiality
- Microsoft Office Suite
- Incoming call handling and reception
- Appointment scheduling
- Time management and task completion
- Team Collaboration & Professionalism
References
Available upon request.
Certification
- Nursing Assistant
- Medical Assistant
References
References available upon request.
Timeline
LPN Extern
HCA Healthcare
06.2025 - Current
PBX Operator
Bon Secours Hospital
04.2025 - Current
Patient Services Representative
MyEyeDr
09.2024 - 06.2025
HUC/Unit Secretary
Bon Secours Hospital
08.2023 - 06.2024
Primis Works Associate
Primis Bank
04.2022 - 08.2022
Picker
Amazon
03.2021 - 02.2022
Customer Service Representative
Maximus
08.2020 - 11.2022
General Manager
Denny's Restaurant
03.2015 - 08.2018
Diploma - General Studies
Parkview Senior High School
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