Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SKYY MOYÉ

Bronx,NY

Summary

Take charge professional delivering executive support and team leadership to business operations. Dependable and detail oriented to manage multiple task and priorities. Maintain open and collaborative relationships and facilitate efficient operations by leveraging strong communication, organizational and multitasking abilities with team. Results-driven leader with solid background in customer service, operational process management, and optimization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Front Office Manager

Hilton Garden Inn Hotel
New York, NY
04.2024 - Current
  • Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures,.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.

Front Office Supervisor

Marriott Hotel
Long Island City, NY
08.2023 - 04.2024
  • Supervised front office staff, including hiring and training new employees.
  • Monitored guest check-in and check-out procedures.
  • Implemented policies and procedures related to the front office operations.
  • Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved.
  • Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.

Guest Service Agent

Hilton Garden Inn Hotel
New York, NY
10.2022 - 11.2023
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Learning Ambassador

Amazon
Bronx, NY
09.2021 - 09.2022
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
  • Utilized company reports to analyze sales, gross profit and inventory activity
  • Assigned tasks to associates to fit skill level and maximize team performance by compiling data and prepared documentation for upper management

Education

High School Diploma -

Dreamyard Preparatory School
Bronx, NY
06.2019

Some College (No Degree) - Biology

SUNY Buffalo State College
Buffalo, NY

Skills

  • Guest Relations Management
  • Staff Training and Development
  • Property Management Systems
  • Administrative tasks
  • Oral and writing communication
  • Complex Problem-solving
  • Decision-making capabilities
  • Workflow optimization

Certification

  • CPR Certification
  • TIPS Certification

Timeline

Assistant Front Office Manager

Hilton Garden Inn Hotel
04.2024 - Current

Front Office Supervisor

Marriott Hotel
08.2023 - 04.2024

Guest Service Agent

Hilton Garden Inn Hotel
10.2022 - 11.2023

Learning Ambassador

Amazon
09.2021 - 09.2022

High School Diploma -

Dreamyard Preparatory School

Some College (No Degree) - Biology

SUNY Buffalo State College

Similar Profiles

CREATE PROFILE
SKYY MOYÉ