Skyy Moyé
Bronx
Summary
Seasoned Assistant Front Office Manager with background in hospitality and customer service always looking to improve. Possess strong skills in staff supervision, guest relations and operational management. Proven ability to improve efficiency of front office operations while maintaining high levels of guest satisfaction. Known for fostering positive work environment and motivating team members to excel.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Courtyard by Marriott
New York
09.2024 - Current
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed annual inventory budgeting and forecasting, optimizing resource allocation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
Assistant Front Office Manager
Hilton Garden Inn Hotel
New York
04.2024 - 09.2025
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
Front Office Supervisor
Marriott Hotel
Long Island City
08.2023 - 04.2024
- Supervised front office staff, including hiring and training new employees.
- Implemented policies and procedures related to the front office operations.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved.
Guest Service Agent
Hilton Garden Inn Hotel
New York
10.2022 - 11.2023
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma - economics, AP English, Visual Arts, Biology
Dreamyard Preparatory School
Bronx, NY06.2019
SUNY Buffalo State College
Buffalo, NYSkills
- Guest Relations Management
- Staff Training and Development
- Property Management Systems
- Payroll administration
- Inventory management
- Oral and writing communication
- Complex Problem-solving
- Decision-making capabilities
- Workflow optimization
Certification
- CPR Certification
- TIPS Certification
References
References available upon request.
Timeline
Assistant Front Office Manager
Courtyard by Marriott
09.2024 - Current
Assistant Front Office Manager
Hilton Garden Inn Hotel
04.2024 - 09.2025
Front Office Supervisor
Marriott Hotel
08.2023 - 04.2024
Guest Service Agent
Hilton Garden Inn Hotel
10.2022 - 11.2023
High School Diploma - economics, AP English, Visual Arts, Biology
Dreamyard Preparatory School
SUNY Buffalo State College