Skyy Pinder
Glen Burnie,MD
Summary
Accomplished Beverage Supervisor at Live Casino, adept in customer engagement and marketing. Excelled in fostering teamwork and collaboration, ensuring high levels of customer satisfaction and service.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Beverage Supervisor
Live Casino
04.2023 - Current
- Implemented new drink policies, reducing over-pouring by 40%.
- Oversaw work of 200+ bartenders, beverage servers and bar attendants.
- Collaborated with management to develop seasonal menus, incorporating current trends and customer preferences.
- Maximized profitability by optimizing product mix based on consumer demand trends.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
New Car Salesperson
Nissan Of Bowie
04.2022 - 07.2023
- Generated leads through cold calling potential clients, expanding dealership reach within the local market.
- Closed sales by overcoming objections, asking for sales, negotiating price, and explaining optional products.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Consistently met or exceeded individual sales goals by employing strategic selling techniques and building rapport with potential buyers.
- Maximized upselling opportunities during client interactions by identifying additional products or services that fit their needs.
Server
First Watch Daytime Cafe
12.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk/Kids Club Associate
LA Fitness
06.2021 - 11.2021
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma -
Barnwell High School
Barnwell, SC05.2019
Skills
- Customer Engagement
- Customer Complaint Resolution
- Marketing
- Teamwork and Collaboration
- Customer Service
- Time Management
"Rising Star" Nissan of Bowie
Increased sales numbers and profit by creating a new source of leads via marketing on social media, my community, and word of mouth.
Timeline
Beverage Supervisor
Live Casino
04.2023 - Current
New Car Salesperson
Nissan Of Bowie
04.2022 - 07.2023
Server
First Watch Daytime Cafe
12.2021 - 04.2022
Front Desk/Kids Club Associate
LA Fitness
06.2021 - 11.2021
High School Diploma -
Barnwell High School
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