Skyy Tipton
Deltona,FL
Summary
An organized and motivated individual with relevant experience in troubleshooting and resolving customer issues. Possess strong communication skills, a knack for problem-solving, and the ability to maintain a positive relationship with customers. Adept at analyzing customer complaints, finding solutions, and providing timely feedback to enhance customer satisfaction. In previous roles, made significant contributions to enhancing overall customer experience while maintaining high levels of service standards.
Overview
10
10
years of professional experience
Work History
Customer Resolutions Specialist (Remote)
LARSON MANUFACTURING
02.2024 - 01.2025
- Managed customer escalations by investigating issues thoroughly and providing timely resolutions
- Provided exceptional customer support via phone, email, and chat channels
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Documented all interactions with customers accurately and thoroughly in the CRM system
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution
- Served as a subject matter expert for specific product features or functionalities
Customer Retention/Account Supervisor (Remote)
AAA The Auto Club Group
10.2019 - 01.2024
- Identified areas for process improvement within the account management function and implemented strategies to enhance efficiency
- Collaborated with internal teams such as sales, marketing, and operations to ensure seamless delivery of products and services to clients
- Resolved escalated customer complaints promptly by investigating issues thoroughly and proposing appropriate solutions or compensation when necessary
- Trained new team members on account management processes, best practices in customer service delivery, and CRM software usage
- Analyzed data from customer feedback surveys to identify areas for improvement in service quality and implement corrective actions
Executive Assistant/Account Manager
Aaqua Pool Finishing/Magic Marcite LLC
Altamonte Springs, USA
02.2016 - 09.2019
- Provided high-level administrative support to the executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Managed confidential information with utmost discretion and maintained strict confidentiality protocols
- Organized and facilitated meetings, including preparing agendas, taking minutes, and distributing meeting materials
- Managed expense reports for executives by accurately tracking expenses, reconciling receipts, and submitting timely reimbursement requests
- Prepared and edited correspondence, reports, and presentations for the executive team using Microsoft Office Suite
- Demonstrated strong attention to detail accuracy proofreading editing documents communications executives
Office Manager
Renewal by Andersen of Orlando
Orlando, USA
03.2015 - 01.2016
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Arranged specific dates for installations.
- Managed office budget to handle inventory, postage and vendor services.
- Assisted in recruiting, onboarding and training new employees.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
High School -
Lake Brantley High School
Altamonte Springs, FL05.2012
Skills
- Project management
- Proficiency in Microsoft Office Applications
- Team Supervision
- Strategic Planning
- Skilled in QuickBooks Accounting
- Customer relationship management
- Efficient Data Management
- Problem-solving skills
- Technical troubleshooting
- Accounting Document Preparation
- Client Retention Strategies
- Prioritization and Scheduling
- Executive Assistance Proficiency
- CRM software
- Building rapport
- Customer service optimization
References
References available upon request.
Timeline
Customer Resolutions Specialist (Remote)
LARSON MANUFACTURING
02.2024 - 01.2025
Customer Retention/Account Supervisor (Remote)
AAA The Auto Club Group
10.2019 - 01.2024
Executive Assistant/Account Manager
Aaqua Pool Finishing/Magic Marcite LLC
02.2016 - 09.2019
Office Manager
Renewal by Andersen of Orlando
03.2015 - 01.2016
High School -
Lake Brantley High School
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