Steven Hills
Houston,TX
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Adjuster
Gulf Coast Claims
05.2024 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Security Officer
United Protective Servoices
08.2020 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Owner Operator/Broker Manager
Bright Lights Transport
06.2017 - 05.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
BBA - Occupational Safety And Health
Ashford University
Online 10.2017 - 07.2019
Timeline
Adjuster
Gulf Coast Claims
05.2024 - Current
Security Officer
United Protective Servoices
08.2020 - 03.2024
BBA - Occupational Safety And Health
Ashford University
10.2017 - 07.2019
Owner Operator/Broker Manager
Bright Lights Transport
06.2017 - 05.2020
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