Sarah Louglas
Brooklyn,NY
Summary
Experienced in team leadership, strategic planning, and workflow management. Utilizes strong communication and organizational skills to support team objectives and enhance operational efficiency. Proven track record of fostering collaborative environments. Dedicated to driving team success.
Overview
7
7
years of professional experience
Work History
Tenant Experience Associate, Team Lead
Global Holdings Management
04.2024 - Current
- Strategically managed workload distribution, aligning tasks with team members' strengths and expertise to optimize performance
- Maintained quality, cleanliness, and functionality of amenity spaces across five high-profile commercial properties in Manhattan and Washington D.C.
- Created engaging and informative content for the building app to drive tenant engagement across all five properties
- Planned and executed in-person events for both commercial and residential tenants, enhancing community experience and satisfaction
- Supported tenants in coordinating meetings by ensuring A/V systems were operational, Certificates of Insurance verification and approval and rooms were set and ready
- Conducted weekly property walk throughs to identify and resolve issues related to amenity aesthetics and functionality.
- Oversaw administrative tasks including training and supervising associates, managing legal waiver compliance for amenity usage, and coordinating internal operations.
- Led weekly team meetings to review upcoming events and meetings, ensuring alignment across all properties.
Immigration Paralegal
Law Offices of Stuart J. Reich, PLLC
07.2021 - 04.2024
- Manage attorney's busy calendar, file and organize client folders, answer all calls, sort and scan all mail
- First point of contact for all existing clients, answer all questions or direct them to the attorney or the appropriate party
- Track deadlines and statutes of limitations for all cases, note and record important deadlines for clients and attorney, order office supplies
- Prepare forms and evidentiary material for Petitions for Alien Relatives, Adjustment of Status, Re-entry Permits, Work Authorizations, Removal of Conditions, and Naturalization applications
- Prepare nonimmigrant H-1B, TN, L, E-2, 1-140, 0-1, PERM, and 1-140 petitions for filing
- Verify missing documents, conflicting statements, and deficiencies in case materials and request further, corrective investigation
- Increased cases processed by 20% the first year
Server
Half Moon / Good Eats Corp.
10.2018 - 04.2024
- Acted as Server part-time while attending college and currently work 10-15 hours a week as a server and bartender
Account Manager
The LCF Group
09.2020 - 07.2021
- Established relationships with existing clients while developing strategies to build new business
- Handled client questions, concerns, and escalations to meet contractual expectations and preserve client relationships
- Satisfied customers through efficient payment processing and delivery coordination
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Increased monthly collections by 65% the first quarter
Education
Bachelor of Arts - Government And Politics
St. John's University
Jamaica, NYSkills
- Property Operations
- Event Planning & Coordination
- Tenant Relations
- Team Leadership & Training
- Amenity Management
- Communication & Collaboration
- Management of building apps HqO and Equiem
Timeline
Tenant Experience Associate, Team Lead
Global Holdings Management
04.2024 - Current
Immigration Paralegal
Law Offices of Stuart J. Reich, PLLC
07.2021 - 04.2024
Account Manager
The LCF Group
09.2020 - 07.2021
Server
Half Moon / Good Eats Corp.
10.2018 - 04.2024
Bachelor of Arts - Government And Politics
St. John's University
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