Sladana Pajic

My Responsibilities like supervisor for the day -to-day operations of restaurant

-Lead customer service and kitchen
-Manages quality of our customer experience for dine-in, take-out, and delivery
-Help manage inventory and vendor relations
-Maintains the facility during operational hours
-Assists GM with all restaurant operations and Establish and build community relations

-Cleanliness and organization of front-of-the-house areas.

-Addressing daily operations of cleanliness along with taking action on maintenance problems.

Other responsibilities as well include:

-Greet customers as they arrive.
-Provide a positive customer experience with fair, friendly, and courteous service.
-Take orders and process transactions. Ensure the efficient flow of orders.
-Close out the register at the end of the day.
-Bag and expedite orders from the kitchen to maintain efficient service.
-Resolve customer issues and answer questions as needed.
-Set up and stock stations with all necessary supplies.

-Maintain cleanliness and comply with food sanitation requirements by properly
handling food and ensuring correct storage and temperature, while maintaining an up-to-date California Food Handling Certification.
-Maintain accuracy and speed in executing assigned tasks.

• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
• Established welcoming atmosphere by greeting each guest warmly.
• Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
• Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
• Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
• Collaborated with kitchen staff to ensure timely and accurate order preparation.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Frequently inspected production area to verify proper equipment operation.

• Provided exceptional service to high volume of daily customers.
• Primarily a customer-focused position which include various responsibilities, such as taking orders and working the cash register, expediting and bagging orders, making coffee, helping with prep, and keeping the space clean and organized.
• Resolve customer issues and answer questions as needed.
• Prepared staff work schedules and assigned team members to specific duties.
• Supervise employees;create a cohesive unit of people who effectively communicate between FOH & BOH
• Training and education for new team members.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.