Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
11
11
years of professional experience
Work History
National Operations Specialist
Article Student Living
06.2022 - Current
Develop and deliver onboarding programs for new hires, ensuring that they receive comprehensive training on company policies, procedures, and expectations
Spearheaded nationwide operational initiatives across multiple student housing communities. Managed project timelines, ensured deliverables met quality standards, and provided ongoing updates to leadership and stakeholders.
Partnered with leasing, facilities, marketing, and regional leadership teams to deploy national strategies, ensuring alignment with company goals and seamless execution across departments.
Coordinated with third-party vendors and contractors for capital projects, renovations, and service improvements. Ensured project milestones were met and work was completed to specifications.
National Operations Specialist
Landmark Properties, Inc
11.2021 - 06.2022
Travel to sites company-wide to ensure all operations are happening appropriately and efficiently
Act as interim Community Manager in the event there is a community manager vacancy
Audit budgets, turn boards, and other various aspects of the business portfolio wide
Conducted regular reviews of operations and identified areas for improvement.
Created and managed project plans, timelines and budgets.
Property Manager
Trinity Property Consultants
02.2019 - 11.2021
Served as the primary point of contact for property performance updates. Delivered progress reports and operational insights to regional and corporate stakeholders.
Managed relationships with contractors and vendors for services such as construction, maintenance, landscaping, and renovations. Ensured timely completion, quality control, and contract compliance.
Identified opportunities to enhance operational processes. Implemented systems and procedures to increase efficiency, improve resident satisfaction, and optimize team performance.
Managed multi-million dollar property budgets, monitored financial performance, and controlled expenses. Oversaw capital project funding and ensured cost-effective delivery of projects.
Assistant Property Manager
Landmark Properties, INC
06.2017 - 02.2019
Prepare and review operational reports and schedules to ensure accuracy and efficiency
Oversee the collections of all rent and other fees due
Assist with lease administration, including renewals, terminations, and move-in/move-out processes
Licensed REALTOR
Maroon and White Realty
02.2015 - 06.2017
Demonstrated persuasive negotiation skills in presenting purchase offers to sellers
Represented clients with authority in negotiations, balancing buyer and seller interests
Used detailed analysis to set competitive property prices
Enthusiastically engaged with clients to negotiate contracts and discuss property status
Leasing Agent
Tonti Properties
02.2014 - 01.2017
Negotiate short- and long-term loans to finance construction and ownership of structures
Close the leasing of apartments with prospective tenants
Oversee resident events, social media, and other outbound marketing efforts
Certifications And Projects
Certified Apartment Manager, NAA, Certified Apartment Manager with Student Housing Micro Course through the NAA.
Article University, Planned, developed, and designed a full training platform to train onsite employees to become property managers.
Community Assistant at Article Student Living, Station At Five Points Apartment ComplexCommunity Assistant at Article Student Living, Station At Five Points Apartment Complex