SLADJANA DJORDJIC
North Royalton,OH
Summary
Dynamic leader with over 10 years of experience in Revenue Cycle Management at RelateCare, driving operational efficiency and enhancing financial reporting. Expert in Epic systems and KPI development, I excel in staff coaching and process improvement, consistently achieving client satisfaction and revenue growth through innovative strategies and strong communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Revenue Cycle Management
Relatecare
Cleveland, OH
05.2023 - Current
- Develop and implemented strategies for increasing revenue growth.
- Analyze market trends to identify potential opportunities for increasing revenue.
- Create monthly financial reports on sales, budgeting, forecasting, and expenses.
- Negotiate contracts with customers to maximize profits while maintaining positive relationships.
- Monitor daily performance metrics to make sure targets were met or exceeded across Revenue Cycle.
- Collaborate with senior leadership on strategic initiatives that impacted overall revenues.
- Provide strategic guidance to clients on best practices for business operations.
- Develop detailed project plans and timelines to ensure successful completion of projects.
- Create reports, presentations and other documents to share findings with client executives.
- Analyze data from various sources such as surveys, interviews, focus groups and market studies.
- Identify areas of improvement within existing processes and systems and recommended changes accordingly.
- Prepare comprehensive project status updates including risks, issues, timeline changes.
Director of Revenue Cycle Systems
Allegheny Health Network
09.2021 - 05.2023
- Lead and direct the operations of Revenue Cycle Systems and Healthcare Business Analyst teams
- Develop strategies to forecast and prepare for project manager demand and capacity in advance of initiatives that will require support across Revenue Cycle with Epic implementation
- Works with team to gather requirements, design, install and maintain accurate and efficient revenue cycle workflows specific to Epic Systems
- Manage priorities of Epic System optimization initiative across Revenue Cycle Operations
- Supports Centralization and Automation efforts in Patient Access as SME, in addition to building and designing Epic Radar dashboards.
Director of Revenue Cycle Management
RelateCare
10.2019 - 09.2021
- Work with multiple health systems to implement and standardize Pre Access workflows, including scheduling, registration, referral management, financial counseling, and pre-authorization to reduce denials and increase patient satisfaction
- Develop and monitor KPI's for all internal Revenue Cycle clients
- Determine, develop, and deliver innovative strategies and tools to target new and current clients
- Act as a liaison between clients and RelateCare, coordinating with internal teams to ensure client satisfaction
- Meets Professional Services financial objectives by development of recurring revenue opportunities; assist in preparing an annual budget, scheduling expenditures, analyzing variances
- Responsible for directing the development and continuous refinement of the facility's business development plan
- Design, develop, implement, and direct the business development strategic goals, philosophy, policies, procedures, and systems for the Revenue Cycle department.
Revenue Cycle Senior Consultant
RelateCare
11.2017 - 10.2019
- Interim managed large pediatric patient access department with 50 employees, including staff development, performance reviews, and process improvements
- Skillfully developed department goals, objectives, standards of performance, policies, and procedures for RelateCare and clients across multiple Healthcare Systems
- Successfully centralized Patient Access for a large physician group practice with 24 departments
- Planned and directed (RCM) assessments to document and dissect all current client processes in the areas of patient access, registration, patient insurance eligibility, charge capture, billing, denial management, collections, data processing
- Performed required analytics to understand current and potential opportunities in client performance based on specific key performance indicators.
Pre Access Team Leader
Cleveland Clinic
10.2015 - 11.2017
- Managed employees in daily operations; maintaining staffing levels and conducting performance reviews
- Identifying and implementing opportunities to improve processes, speed and quality
- Encouraged and supported morale building activities and positive attitudes
- Participated on project teams in build competency around specific department tools and methods for organizational performance improvement and quality
- Provided training, recommended improved processes, and maintained documented processes
- Managed and led the PFSS Cleveland Clinic monthly newsletter project as well as the WAH (work at home) Mentor Program for Pre Access
- EAPM Readiness Owner - As an Epic Super user, assisted team members and leadership with transition to Epic in the Pre Access department
- Managed PFSS recruitment project for entire Pre Access department.
Pre Access Representative
Cleveland Clinic
10.2014 - 10.2015
- Followed payer-specific guidelines to secure benefits, insurance referrals, and authorizations prior to services being rendered in Community Hospitals
- Identified and utilized appropriate reports within the Epic work-queue to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process
- Created and maintained department Excel weekly statistics reports to inform leadership of the progress in Community Hospital Inpatient and Outpatient Pre Access departments
- Peer Sponsor Program- Trained new hires and helped them experience a smooth transition into Cleveland Clinic, resulting in increased retention for new hires
- Bridging the gap after the interview process through the first three months on the job
- Press Ganey Committee - Reviewed, analyzed and addressed employee satisfaction results
- Peer Advisor Committee - Recognized challenges and implemented processes for the department.
Customer Service Representative
Cleveland Clinic
05.2013 - 10.2014
- Provided clear written and verbal responses to patients who have concerns about their insurance explanation of benefits and Cleveland Clinic billing statement
- Utilized Revenue Cycle knowledge to identify and resolve issues related to registration, financial clearance, authorization, billing, provider-based billing, governmental requirements, HCAP/FAP polices and restrictions, MyAccount, coding, collections
- Became a Marketplace Certified Counselor, which included participating in the Marketplace call center during the open enrollment, direct patient communication, and pre-screening for Qualified Health Plans.
Education
Master of Science - Business Management
Indiana Wesleyan University
Marion, IN01.2018
Bachelor of Science - Health Services Administration
Bryant & Stratton College
Cleveland, OH01.2014
Skills
- Leadership
- 10 years of Revenue Cycle Experience
- Staff coaching and upskilling
- Financial reporting
- Epic systems
- KPI development
- Operational Efficiency
- Strong communication skills
- Training and Development
- Clinical Quality Management
- Project Management
- Work Design & Process Improvement
- Streamlining processes
- Policy and procedure development
- Corporate Communications
- Training and mentoring
- Data Analysis
- Process Improvement
- Staff Development
Affiliations
- National Association of Healthcare Access Management (NAHAM)
- Health Finance Management Association (HFMA)
Certification
- Certified Healthcare Access Associate (CHAA) - (2018)
- Certified Revenue Cycle Representative Program (CRCR) - Healthcare - (2019)
References
References available upon request.
Timeline
Director of Revenue Cycle Management
Relatecare
05.2023 - Current
Director of Revenue Cycle Systems
Allegheny Health Network
09.2021 - 05.2023
Director of Revenue Cycle Management
RelateCare
10.2019 - 09.2021
Revenue Cycle Senior Consultant
RelateCare
11.2017 - 10.2019
Pre Access Team Leader
Cleveland Clinic
10.2015 - 11.2017
Pre Access Representative
Cleveland Clinic
10.2014 - 10.2015
Customer Service Representative
Cleveland Clinic
05.2013 - 10.2014
Master of Science - Business Management
Indiana Wesleyan University
Bachelor of Science - Health Services Administration
Bryant & Stratton College
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