Slanda Shaqja
West Boylston,MA
Summary
Detail-oriented professional with proven skills in customer service and problem resolution. Committed to delivering exceptional dining experiences while ensuring health compliance and operational efficiency.
Overview
1
1
year of professional experience
Work History
Room Service Attendant
UMass Memorial Medical Center - University Campus
Worcester, Massachusetts
04.2025 - Current
- Delivered food and beverages to patient rooms promptly and accurately.
- Maintained cleanliness and organization of room service carts and dining areas.
- Collaborated with kitchen staff to streamline meal preparation and ensure timely delivery to patients.
- Handled patient requests and inquiries with professionalism and courtesy.
- Assisted guests with menu selection, accommodating dietary restrictions and preferences to enhance dining experience.
- Monitored inventory levels of food supplies and reported shortages.
- Followed health and safety protocols while serving food to patients.
- Provided support during peak meal times, ensuring smooth service operations.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Delivered food items to guest rooms in a timely manner.
- Replenished linens, towels and guest amenities in accordance with established standards.
- Performed daily inventory checks of equipment and supplies used for room service operations.
- Reported any maintenance issues or broken equipment immediately to management staff.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Resolved guest concerns efficiently, ensuring satisfaction and fostering positive relationships.
- Maintained cleanliness of work area throughout shift including counters and tables.
- Answered guest questions related to pricing and food and beverage ingredients.
- Complied with all company policies and procedures relating to room service operations.
- Assisted in the preparation of room service orders according to hotel standards.
- Trained new staff members on proper protocols for delivering meals.
- Checked the condition of all linens, china, silverware and glassware prior to use.
- Performed cleaning duties and removed trays from hotel rooms.
- Inspected all food items for accuracy prior to delivery.
- Ensured that all dining areas were properly stocked with necessary supplies such as napkins, condiments, and utensils.
- Received incoming deliveries from vendors ensuring quality control standards are met.
- Followed safety procedures when handling hot plates or trays during delivery process.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Assisted with the setup of banquet events as needed.
- Adhered strictly to health regulations regarding food storage, cleaning and preparation.
- Suggested food and beverage upsells to guests to maximize profits.
- Verified orders against invoices to ensure accuracy of deliveries.
- Followed up with guests regarding order quality to satisfaction.
- Processed numerous guest orders over the phone each day.
- Ensured proper handling of all cash transactions while on duty.
- Maintained accurate records of transactions related to room service orders.
- Assessed quality of food and beverage products prior to delivery.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Participated in ongoing training to enhance job skills and knowledge.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage a positive dining experience.
- Served food and beverages to customers.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Portioned, plated and garnished menu items to meet company standards.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Stocked service stations with ice, napkins and straws.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Pharmacy Technician
CVS Pharmacy
West Boylston, Massachusetts
01.2026 - 05.2026
- Processed cash register transactions and managed customer payments accurately and efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Collaborated with pharmacist to expedite high volume of prescriptions while addressing customer inquiries.
- Addressed and resolved customer complaints promptly, ensuring a professional and courteous experience.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Education
High School Diploma -
West Boylston Madl High School
West Boylston, MA05-2026
Skills
- Room service delivery
- Food safety protocols
- Health compliance
- Inventory management
- Attention to detail
- Time management
- Problem resolution
- Team collaboration
- Customer service
Timeline
Pharmacy Technician
CVS Pharmacy
01.2026 - 05.2026
Room Service Attendant
UMass Memorial Medical Center - University Campus
04.2025 - Current
High School Diploma -
West Boylston Madl High School