Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Slater Eldridge

Mount Vernon,MO

Summary

Experienced learner in the information technology field with a strong drive. Skilled in active directory administration, software and hardware troubleshooting and configuration, and network configuration. Demonstrated ability to troubleshoot problems effectively and consistently and follow through on tasks. Possesses a positive work attitude and a strong desire to continuously expand knowledge in the technology/security industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Computer Administrator

Central Technology Services
04.2024 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Addressed user concerns and decided when to escalate problems to specialist team members.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Collaborated with internal partners to effectively resolve user issues with hardware/software/networking.
  • Installed, configured and maintained computer systems and network connections.
  • Active directory management for users and computers.

Level 3 Technical Support Representative

Digital Monitoring Products
06.2021 - 04.2024
  • Assisted alarm dealers/technicians with installations of hardware and software
  • Handled on average 60 to 75 calls a day at an 4 minute average talk time
  • Provided expert technical support for security systems and software applications
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Trained and mentored other technical support representatives to get them up to speed.

Information Technology Help Desk Intern

Digital Monitoring Products
05.2022 - 08.2022
  • Assisted company employees in troubleshooting hardware/software/network issues.
  • Resolved hardware/software issue tickets promptly
  • Managed Active Directory to ensure streamlined access controls
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Conducted mobile device management project for enhanced connectivity and security

Sales Associate

Brads True Value
05.2020 - 05.2021
  • Assisted customers with expertise and professionalism
  • Managed rental contracts for small equipment/large machinery
  • Assembled products with precision
  • Uphold a high standard of customer service

Education

Bachelor of Science - IT/Cybersecurity

Missouri State University
Springfield, MO
05.2024

Associate of Arts - Information Technology

Ozarks Technical Community College
Springfield, MO
05.2022

Skills

  • Troubleshooting and diagnosis
  • Active directory
  • Network security
  • Technical Proficiency
  • Best practices implementation
  • Intrusion detection
  • Customer Service
  • Critical thinking skills
  • Hardware installation
  • Risk analysis & mitigation

Certification

CompTIA Security+ & Network+

Timeline

Computer Administrator

Central Technology Services
04.2024 - Current

Information Technology Help Desk Intern

Digital Monitoring Products
05.2022 - 08.2022

Level 3 Technical Support Representative

Digital Monitoring Products
06.2021 - 04.2024

Sales Associate

Brads True Value
05.2020 - 05.2021

Bachelor of Science - IT/Cybersecurity

Missouri State University

Associate of Arts - Information Technology

Ozarks Technical Community College

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Slater Eldridge