Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Slavi Dillane

Slavi Dillane

Operations Sales Manager
Lenexa ,KS

Summary

Goal-oriented manager with distinguished experience in Automotive and Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

8
8
years of professional experience

Work History

Regional Sales Manager

Advance Inc
05.2019 - Current
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Executed successful promotional events and trade shows.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Managed team of 30 regional sales representatives and consistently achieved high sales targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Drove sales by developing multi-million dollar contract sales.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Automotive Service Manager

BMW
06.2017 - 04.2019
  • Achieved 40% increase in productivity in fixed operations, parts and service department.
  • Increased part shipment ratings by [Number]% through effective management of recall projects.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Suggested additional services to customers in order to meet upsell goals.
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Documented problems and corrective actions to maintain records.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Developed process improvements to enhance overall delivery of service.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Operations Sale Manager

Bridge Stone America Inc
01.2016 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Drove sales by developing multi-million dollar contract sales.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Education

BBA - Business

Baker University
Baldwin City, KS
05.2024

Associate of Applied Science - Business

University of Phoenix
Tempe, AZ
05.2018

High School Diploma -

Blue Valley West
Overland Park Kansas
05.2016

Skills

  • Project Management
  • Upselling and Cross Selling
  • Market Research
  • Budget Management
  • Sales Initiatives and Techniques
  • Conflict Resolution
  • Forecasting and Reporting
  • Negotiation and Persuasion
  • Customer Service
  • Revenue Generation
  • Territory Growth
  • Analytical Thinking
  • Customer Support
  • Network Development
  • Goals and Performance
  • Contract Negotiation
  • Sales Expertise
  • Sales Coaching
  • Sales Tracking
  • Operations Management
  • Product Development
  • CRM Software - Sales Force
  • Staff Training
  • Goal Setting
  • Training and Mentoring
  • Motivational and Inspirational
  • Relationship Selling
  • Territory Management
  • Direct Sales
  • Business Administration
  • Adaptability
  • Time Management
  • Team Leadership
  • Microsoft Office- Word, Outlook, Excel, Power Point, One Note, Share Point 5-7 Years of Experance

Timeline

Regional Sales Manager

Advance Inc
05.2019 - Current

Automotive Service Manager

BMW
06.2017 - 04.2019

Operations Sale Manager

Bridge Stone America Inc
01.2016 - 05.2018

BBA - Business

Baker University

Associate of Applied Science - Business

University of Phoenix

High School Diploma -

Blue Valley West

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Slavi DillaneOperations Sales Manager