Slavica Milenkovski
Ostrander,OH
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
21
21
years of professional experience
Work History
Owner/Manager
D&SMK LLC
10.2018 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Account Manager
Baesman Group
06.2003 - 05.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High School Diploma -
Nikola Stejn
Tetovo Macedonia05.1996
Skills
- Business Management
- Regulatory Compliance
- KPI Management
- Budget Administration
- Administrative Oversight
- Labor Relations
- Client Service
- Business Marketing
- Staff Hiring
- Employee Development
- Customer Relations
- Sales Management
- Quality Management Systems
- Partnership Development
- Negotiation
- Business Administration
- Financial Planning
- Small Business Operations
- Sales Leadership
- Financial Management
- Staff Management
- Team Oversight
- Cost Reduction
- Talent Development
- Operations Management
- Quality Control
- Staff Training
- Budgeting and Forecasting
- Organizational Skills
- Performance Monitoring
- Conflict Resolution
- Problem Solving
- Decision Making
- Time Management
- Product Development
Timeline
Owner/Manager
D&SMK LLC
10.2018 - Current
Account Manager
Baesman Group
06.2003 - 05.2019
High School Diploma -
Nikola Stejn
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