Richard Brauer

• Supervised front desk operations and supported a consistent, welcoming guest experience. Trained and coached team members on hotel policies, procedures, and service standards. Coordinated with housekeeping and other departments to resolve guest needs promptly and keep daily operations moving smoothly.

• Oversaw front desk, concierge, and bell staff to ensure seamless guest experiences.
• Supervised, trained, and coached team members to improve performance.
• Coordinated with housekeeping and maintenance for smooth operations.
• Enforced Hilton brand standards, policies, and safety protocols.
• Analyzed guest feedback to drive service improvements and satisfaction.
• Supported management in achieving revenue goals and expense control.

Key Achievements:

• Reduced front desk wait times by 10% through process improvements.
• Created efficient weekly schedules to optimize coverage during peak periods

• Oversaw the smooth operation of the hotel during the night shift, ensuring guest satisfaction, security, and adherence to brand standards.
• Managed front desk operations efficiently, including check-in/out procedures, cashier duties, and addressing guest inquiries with courtesy and professionalism.
• Resolved guest concerns and complaints promptly, going the extra mile to find solutions and maintain positive guest relations.
• Maintained accurate hotel logs and documentation to ensure complete and up-to-date records.
• Supervised housekeeping staff, ensuring adherence to cleaning protocols and timely completion of tasks for guest satisfaction.
• Contributed to a positive and welcoming night shift environment, fostering teamwork and effective communication among staff.
• Manage many employees in delivering smooth, productive night shift operations.

• Oversaw and managed inventory operations within an institutional setting, maintaining precise records and ensuring accuracy in tracking all incoming and outgoing items utilized by both clients and staff. This involved implementing diligent processes to effectively monitor the flow of inventory, uphold accountability, and facilitate seamless distribution of resources within the institutional environment.

• Maintained meticulous oversight of all food menu items within an institutional setting, efficiently managing daily office operations while meeting the culinary needs of a substantial client base of 1200. Additionally, contributed to the team by providing part-time cooking services for staff and upper management, ensuring their culinary expectations were consistently met with professionalism and expertise.

• Oversaw system network management for an educational institution, ensuring optimal functionality and security. Produced accessible versions of graduate and master level textbooks for individuals with visual impairments, including formats suitable for braille and tactile learning. Supervised the operation and maintenance of a Level 1 server, leveraging Windows Server 2008 and 2012 platforms to uphold reliable and efficient server

• Implemented streamlined check-in/check-out processes, improving operational efficiency.
• Resolved guest complaints promptly, fostering positive relationships and loyalty.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Contributed to the development of new front desk procedures for increased efficiency and better guest service.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

• The Waiter/Waitress role involves providing excellent customer service, taking orders, serving food and beverages, and ensuring guest satisfaction. Strong communication and interpersonal skills are essential to interact effectively with guests, describe menu items, and process payments. Collaboration with kitchen and bar staff and adherence to food safety regulations are crucial. Overall, the primary focus is to create a positive and enjoyable dining experience for patrons.

• Effectively managed various facets of hotel operations in the absence of the manager, including oversight of the overnight shift, audit procedures, and coordination of event staff. Demonstrated adeptness in maintaining operational excellence and guest satisfaction while stationed on the property in Myrtle Beach, SC. Utilized leadership and organizational skills to ensure the seamless flow of hotel activities and the delivery of exceptional service standards.