Slena James
Greensboro,NC
Summary
Reliable Medical Office Administrator with expertise in securing pre-authorizations and pre-certifications for wide range of medical procedures. Proficient in medical terminology and CPT, ICD-9 and ICD-10 and HCPCS coding. Expertise in office administration, records management, and leadership.
Overview
16
16
years of professional experience
Work History
Emergency Room Nurse Technician
Cone Health
07.2021 - Current
- Maintained accurate documentation of patient information using electronic medical records systems, ensuring compliance with privacy regulations and facilitating seamless communication among healthcare providers.
- Demonstrated flexibility in adapting to various patient care scenarios, including trauma cases, medical emergencies, and mental health crises.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in team environment.
- Supported needs of 20+ residents under long-term care.
Certified Nursing Assistant
Twin Lakes Community
09.2017 - 10.2019
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Supported needs of 20+ residents under long-term care.
Home Health Aide
ARO Community Services
04.2008 - 07.2018
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted disabled clients to support independence and well-being.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Provided emotional support to patients and families during difficult times, promoting positive atmosphere conducive to healing.
- Provided direct personal care and administrative services to clients.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Supported needs of 20+ residents under long-term care.
Education
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC05.2025
Certification - Certified Nursing Assistance
Guilford Technical Community College
Jamestown, NC11.2003
GED -
Young Adult Learning Academy
New York, NY06.1999
Skills
- Heart saver First Aid CPR AED
- Certified Nursing Assistant
- Medical terminology knowledge
- Electronic Charting
- Patient Care Quality
- Certified Medication Technician
- Collecting vital signs
- HIPAA Compliance
Timeline
Emergency Room Nurse Technician
Cone Health
07.2021 - Current
Certified Nursing Assistant
Twin Lakes Community
09.2017 - 10.2019
Home Health Aide
ARO Community Services
04.2008 - 07.2018
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Certification - Certified Nursing Assistance
Guilford Technical Community College
GED -
Young Adult Learning Academy
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