Simone Jeans
Killeen,TX
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. I am certified in BLS, CPR, HIPPA, and OSHA. I am also a medical student for medical assisting and phlebotomy. i am knowledgeable on medical terminology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Rowlett Health And Rehab
01.2022 - 05.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CSA
TTEC
01.2019 - 05.2019
- Assist United health care member with medical prescriptions
- Assist Pharmacies and Pharmacists trouble shoot technical errors and prescription refills
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Education
Trade School - Medical Assisting And Phlebotomy
Cybertex Institute of Technology
Austin, TX05.2024
Trade School - CNA
Legacy Healthcare
Richland Hills, TX05.2022
Skills
- Complex Problem-Solving
- Compassionate Communication
- Documenting Behaviors
- Electronic Charting
- Patient Lifting
- Direct Patient Care
- Mobility Assistance
- Patient Relations
- Medical Terminology Knowledge
- Patient-Focused Care
- Care Plan Implementation
- Quality Assurance
- Light Housekeeping
- Supporting Personal Needs
- Collecting Vital Signs
- Compassionate Caregiver
- Trustworthy Companion
- Reliable Transportation
- Valid Texas Driver's License
- Compassionate
- Companionship and Emotional Support
- Dementia and Alzheimer's Knowledge
- EMR / EHR
- Medical Records Management
- Recording Vital Signs
- Patient Relationship Building
- Data Management
- Report Generation
- Quality Control
- Direct Sales
- Call Documentation
- Regulatory Compliance
- Customer Service
- Order Processing
- De-Escalation Techniques
- Product and Service Knowledge
- Calm and Professional Under Pressure
- Transaction Processing
- Product Knowledge
- Work Prioritization
- Microsoft Exchange
- Office Equipment Proficiency
- Order Documentation
- 45 Wpm Typing Speed
- Computer Skills
- Cross-Functional Collaboration
- Microsoft Office
- POS Systems Expert
- Problem Resolution
- Quality Assurance Controls
- Call Center Operations
- Strong Analytical and Problem Solving Skills
- Calm Under Pressure
- Remote Office Availability
- Multitasking Abilities
Certification
- CNA - Certified Nurse Assistant
- BLS and CPR through AMA
- OSHA and HIPPA certified
Timeline
CNA
Rowlett Health And Rehab
01.2022 - 05.2023
CSA
TTEC
01.2019 - 05.2019
Trade School - Medical Assisting And Phlebotomy
Cybertex Institute of Technology
Trade School - CNA
Legacy Healthcare
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