Samantha Harvey
Indianapolis,IN
Summary
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Applications Training Manager
Everside Health, LLC.
Denver, CO
04.2022 - Current
- Managed a multi-team training and implementation calendar for coordination of training classes and Go-Live support for onboarding of new clinics.
- Created and executed course plans for virtual and live training sessions.
- Organized training spaces to accommodate training groups.
- Created and maintained up-to-date records of training attendance.
- Led training classes in multiple modalities (virtual, live, webinar, etc.).
- Leveraged digital tools to record, edit, and deploy instructional videos on course objectives.
- Implemented a learning management system to boost product awareness and employee utilization.
- Liaised with departments to gather business requirements to outline course objectives for purpose of creating course materials (manuals, guides, job aids, handouts, etc.)
- Conducted post training assessments to determine skill gaps.
- Evaluated and analyzed employee and department skill levels with the goal of implementing new techniques to boost staff knowledge and retention.
- Utilizing comprehension surveys to evaluate the effectiveness of training courses.
- Work in partnership with department heads to design effective learning strategies that support organizational goals.
- Collaborated with subject matter experts and vendors to support learning and development strategy.
Electronic Medical Record Coordinator
Flexogenix
Cary, NC
11.2017 - 12.2022
- Rebuilding electronic medical record to utilize features for consistency and utilization.
- Analysis and restructure of current workflows to incorporate software features.
- Collaborating with medical staff to uniform medical record documentation.
- Assisted in the development and implementation of company policies and procedures.
- Developed strategies to improve operational procedures and reduce costs.
- Assisted with the preparation of presentations for senior management meetings.
- Provided technical support to staff members regarding software applications and hardware systems.
- Researched new technologies to enhance productivity levels across all departments.
- Conducted regular training sessions for staff members on new software programs and processes.
Clinical Applications Specialist
Everside Health, LLC.
Denver, CO
09.2020 - 04.2022
- Provided technical support to end users in a clinical environment by documenting detailed explanations and examples.
- Resolved application errors reported by users through root cause analysis techniques.
- Acted as liaison between IT department and clinicians providing input on design decisions based on usability requirements.
- Maintained composure during difficult customer situations, applying de-escalation techniques and positive customer support.
- Troubled shot hardware / software issues related to the use of various medical applications.
- Traveled to customer locations to facilitate training classes and perform demonstrations.
- Assisted with system configuration, testing / training activities during Go-Live’s to ensure a smooth implementation.
- Developed scripts used during testing, conducted system integration testing, and production validation.
- Participated in project planning meetings with internal stakeholders and external vendors to develop detailed timelines for projects.
- Assisted in the implementation of new applications, upgrades, and patches,
- Analyzed workflow processes within a clinical environment to identify areas for improvement / optimization.
- Performed variety of clerical and administrative duties.
- Maintained positive working relationship with fellow staff and management.
Training and Support Specialist
Patagonia Health
Cary, NC
06.2016 - 11.2017
- Identified user needs by troubleshooting problems reported by customers while documenting in internal ticketing system.
- Resolving customer inquiries and requests for help via telephone, email, or other mediums of communication.
- Assisted users with password resets, account lockouts and other account related issues.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Assessed employee skillsets, developed training plans, and facilitated training sessions.
- Onsite workflow analysis to determine training and support needs for process improvements.
Patient Keeper Trainer / Project Manager
Indiana University Health
Indianapolis, IN
04.2015 - 06.2016
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Prepared hard copy training materials, module summaries, videos and presentations.
Education
Bachelor of Science - Health Information Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-2009
Skills
- Strategic Thinker
- Program Optimization
- Adult Learning Theories
- Course Planning
- Leadership Training
- Change Management
- Client Relationship Management
- Project Coordination
- Client rapport building
- Project Management
- Strong Organization Skills
- Process Improvement
Certification
- Registered Health Information Administrator (RHIA)
- Project Management Certification
References
References available upon request.
Timeline
Clinical Applications Training Manager
Everside Health, LLC.
04.2022 - Current
Clinical Applications Specialist
Everside Health, LLC.
09.2020 - 04.2022
Electronic Medical Record Coordinator
Flexogenix
11.2017 - 12.2022
Training and Support Specialist
Patagonia Health
06.2016 - 11.2017
Patient Keeper Trainer / Project Manager
Indiana University Health
04.2015 - 06.2016
Bachelor of Science - Health Information Management
Indiana University - Purdue University Indianapolis
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