Slic Watson

• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
• Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
• Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
• Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
• Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
• Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
• Implemented loss prevention measures, reducing instances of theft and improving store security.

Oversees store execution of all merchandising service, projects and maintenance service activities. Providing clean, safe, and accessible merchandise. And an appealing shopping experience.

• Trained and developed new associates on POS system and key sales tactics.
• Proactively identified performance gaps and implemented process improvements.
  
• Directed work of as many as 36 employees focused on Salesfloor and Backroom Brand Standard Conditions
• Trained and managed associates who received promotions.
  
• Assigned employees to specific duties to best meet the needs of the store.

• Counted cash drawers and made bank deposits.
• Assigned employees to specific duties to best meet the needs of the store.
• Reordered inventory when it dropped below predetermined levels.
• Examined merchandise to verify that it was correctly priced and displayed.

• Planned budgets and authorized payments and merchandise returns.
• Scheduled and led weekly store meetings for all employees.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Hired, trained and evaluated personnel in sales and marketing.

• Responsible for coaching and training of staff​ through KPI and PPL
• Responsible for keeping Customer Service levels high and open communication between customers and Management staff. 
• Executing  with Excellence. Make sure team merchandise the salesfloor according to the scamatics sent down by corporate offices
• Team Engagment. Giving feed back on quarterly and Annual reviews. As well as Engagment surveys

• Assist Store Manager in day to day operations of book keeping
• Assist in coaching and training of staff members and professional development 
• Inventory control. Checking in vendors according to Loss Prevention policies
• Merchandising salesfloor according to corporate direction 
• Work with District Manager and Store Manger on marketing of salesfloor 

• Supported Chief Operating Officer with daily operational functions.
  

• Implemented marketing strategies which resulted in 12% growth of customer base.

• Worked directly with Visual Department  to achieve memorable customer shopping experience .