Summary
Overview
Work History
Education
Skills
Timeline
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Slidjhie Francois

Columbus,OH

Summary

Seeking a position where I can maximize my potential and experience.
Hardworking employee with customer service, multitasking and time management abilities.

Devoted to giving every customer a positive and memorable experience

Overview

7
7
years of professional experience

Work History

Support Associate

Nana's
07.2022 - 02.2023
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Bilingual Customer Service Representative

Marc_design_photography
04.2019 - 10.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Utilized Spanish-English-French-Creole proficiency to build relationships with Spanish-English-French-Creole speaking customers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Cashier

Gran Porvenir Supermrket
08.2016 - 11.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

High School Diploma -

Institution Marie Louise Trichet
Haiti
06.2015

Skills

  • Activity Planning
  • Problem Resolution
  • Product Sales
  • Warehousing functions
  • Retail store support
  • Teamwork and Collaboration
  • Helpdesk operations
  • Data Entry
  • Self-Motivated
  • Attention to detail
  • Calm under Pressure
  • Multitasking

Timeline

Support Associate

Nana's
07.2022 - 02.2023

Bilingual Customer Service Representative

Marc_design_photography
04.2019 - 10.2019

Cashier

Gran Porvenir Supermrket
08.2016 - 11.2016

High School Diploma -

Institution Marie Louise Trichet

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Slidjhie Francois