Slilma Pineda
Lawrenceville,GA
Summary
Dynamic professional with a proven track record at Aamzon, enhancing customer service scores significantly. Expert in fostering teamwork and collaboration, coupled with exceptional problem-solving abilities. Demonstrates a friendly, positive attitude, ensuring high-quality outcomes in fast-paced environments. Skilled in customer service and maintaining high standards of operation, committed to continual improvement and excellence.
Overview
10
10
years of professional experience
Work History
Amazonian
Aamzon
Minnesota City, MN
02.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- im open to learn more.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Chef Assistant
Baldamar
Minnesota City, MN
12.2022 - 09.2023
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
Physical Therapist and Nutritionals
Self Employed Services
Nicaragua
11.2018 - 03.2022
Receptionist
Magic Mountain Hotel S.a
Fortuna, CA
03.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Costumer Service
SPRO Nicaragua
Nicaragua
02.2014 - 10.2014
- Improved customer service scores by [Number]% from [Year] to [Year].
- Fostered positive dining atmosphere by offering exceptional customer service.
Education
Microcomputers Operation -
Universidad De La Region Autonoma Del Atlantico N
NicaraguaNo Degree - Im Still Studding
Aprende Institud
Miami, FL09.2024
Associate in Physical Therapy -
Universidad Japonesa De Nicaragua
Nicaragua 04.2018
High School Diploma -
Colegio Cristiano Verbo
Nicaragua12.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Nicaraguan indigenous language
Native or Bilingual
Timeline
Amazonian
Aamzon
02.2024 - 04.2024
Chef Assistant
Baldamar
12.2022 - 09.2023
Physical Therapist and Nutritionals
Self Employed Services
11.2018 - 03.2022
Receptionist
Magic Mountain Hotel S.a
03.2016 - 03.2017
Costumer Service
SPRO Nicaragua
02.2014 - 10.2014
Microcomputers Operation -
Universidad De La Region Autonoma Del Atlantico N
No Degree - Im Still Studding
Aprende Institud
Associate in Physical Therapy -
Universidad Japonesa De Nicaragua
High School Diploma -
Colegio Cristiano Verbo