Slilma Pineda
Lawrenceville,GA
Summary
Dynamic professional with a proven track record at Aamzon, enhancing customer service scores significantly. Expert in fostering teamwork and collaboration, coupled with exceptional problem-solving abilities. Demonstrates a friendly, positive attitude, ensuring high-quality outcomes in fast-paced environments. Skilled in customer service and maintaining high standards of operation, committed to continual improvement and excellence.
Overview
10
10
years of professional experience
Work History
Amazonian
Aamzon
02.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- im open to learn more.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Chef Assistant
Baldamar
12.2022 - 09.2023
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
Physical Therapist and Nutritionals
Self Employed Services
11.2018 - 03.2022
Receptionist
Magic Mountain Hotel S.a
03.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Costumer Service
SPRO Nicaragua
02.2014 - 10.2014
- Improved customer service scores by [Number]% from [Year] to [Year].
- Fostered positive dining atmosphere by offering exceptional customer service.
Education
Microcomputers Operation -
Universidad De La Region Autonoma Del Atlantico N
NicaraguaNo Degree - Im Still Studding
Aprende Institud
Miami, FL09.2024
Associate in Physical Therapy -
Universidad Japonesa De Nicaragua
Nicaragua 04.2018
High School Diploma -
Colegio Cristiano Verbo
Nicaragua12.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Nicaraguan indigenous language
Native or Bilingual
Timeline
Amazonian
Aamzon
02.2024 - 04.2024
Chef Assistant
Baldamar
12.2022 - 09.2023
Physical Therapist and Nutritionals
Self Employed Services
11.2018 - 03.2022
Receptionist
Magic Mountain Hotel S.a
03.2016 - 03.2017
Costumer Service
SPRO Nicaragua
02.2014 - 10.2014
Microcomputers Operation -
Universidad De La Region Autonoma Del Atlantico N
No Degree - Im Still Studding
Aprende Institud
Associate in Physical Therapy -
Universidad Japonesa De Nicaragua
High School Diploma -
Colegio Cristiano Verbo