Sloan Graham
Eastland,TX
Summary
Encouraging, ambitious manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Operational Excellence Manager
Brookshire Grocery Company
03.2022 - Current
- Recruiting, hiring and training of partners
- Team Development
- Oversee company financials and plans
- Store Scheduling
- Implementing and enforcing company initiatives
- Overseeing daily total store operations
- Devising merchandizing strategies in order to increase sales and profits
- Arranging weekly meetings with store leadership to establish and communicate merchandising, sales, and profit standards
- Maintaining customer service excellence
- Upholding company policies and core values
Independent Property Claims Adjuster
Self-Employed
01.2021 - 03.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims
- Used Xactimate to compile estimates for personal property and structure damage
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling
Front End Supervisor
Whole Foods Market
01.2020 - 12.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Grocery Manager
Brookshire Grocery Company
11.2016 - 01.2020
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintain appropriate inventory levels through use of Inventory Management System software
Education
High School Diploma -
Albany High School
Albany, TX05-2018
Skills
Retail Management
Cash Control
Inventory Control
Organization
Reliability
Hands-on, very hardworking
Multi-tasking
Positive Attitude
Smart/Logical, quick to learn and adapt
Strong communication skills
Focused
Compassionate, heart for people
Detail oriented
Honest, trustworthy
Self-motivated
Timeline
Operational Excellence Manager
Brookshire Grocery Company
03.2022 - Current
Independent Property Claims Adjuster
Self-Employed
01.2021 - 03.2022
Front End Supervisor
Whole Foods Market
01.2020 - 12.2020
Grocery Manager
Brookshire Grocery Company
11.2016 - 01.2020
High School Diploma -
Albany High School
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