Summary
Overview
Work History
Education
Skills
Websites
Timeline
Sloan Lofton

Sloan Lofton

Identity Theft Advocate, Contact Rep
Kansas City,MO

Summary

Experienced Trainer adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Identity Theft Advocate, Contact Rep

Internal Revenue Service, IRS
Kansas City, MO
11.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Underwriter

United Wholesale Mortgage
Pontiac , Michigan
09.2020 - 05.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Documents completed work in appropriate logbooks.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Met with agents and brokers to negotiate coverage, price and service delivery.
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.

Shift Supervisor

Starbucks
Macomb, Michigan
11.2017 - 05.2021
  • Designed graphics for chalk signs and local training pages.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Traveled to other stores to work shifts at short-staffed locations.
  • Worked at the Target Starbucks in addition to my store during the holiday season
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Used POS system to process sales, returns, online orders and gift card activations.

Barista/Barista Trainer

Starbucks
Utica, Michigan
07.2014 - 11.2017
  • Responded to customer requests for products, services and company information.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Cashier/ Sales Associate

Hobby Lobby
Sterling Heights, Michigan
02.2013 - 08.2013
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.

Education

Bachelor of Science - Graphic Information Technology

Arizona State University, Tempe, AZ
08.2020
  • Continuing education in graphic design, animation, and programming.
  • Proficiency in Adobe Programs (InDesign, Photoshop, Illustrator, Lightroom)

Skills

  • PC and Mac platforms
  • Digital design
  • Adobe Creative Suite
  • Relationship building
  • Time management
  • Detail-oriented
  • Microsoft Office
  • Good telephone etiquette
  • Technical Support Triage
  • Customer service expert
  • Arts and culture
  • Adaptability
  • Image Manipulation

Timeline

Identity Theft Advocate, Contact Rep - Internal Revenue Service, IRS
11.2021 - Current
Underwriter - United Wholesale Mortgage
09.2020 - 05.2021
Shift Supervisor - Starbucks
11.2017 - 05.2021
Barista/Barista Trainer - Starbucks
07.2014 - 11.2017
Cashier/ Sales Associate - Hobby Lobby
02.2013 - 08.2013
Arizona State University - Bachelor of Science, Graphic Information Technology

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Sloan LoftonIdentity Theft Advocate, Contact Rep