SLOANE BERNDT

• Is a packaging company providing materials for big clients such as Coca Cola
• I have been working for them part time as a remote receptionist for the past 4 years
• Job duties include: scheduling meetings, booking travel and travel dates, inventory checks, replying to and relaying emails for a multitude of clients, stat reports, maintaining and building client records, and general organization
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.

First ever Barista Job

• Developed a pallet for specialty coffee roasts and many forms of brewing methods to create the best tasting coffee.
• Dialing in the espresso
• Worked solo taking orders and making coffee as well as setting up the shop and maintaining a clean and calm environment to work and socialize.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Used POS system to accurately enter orders and process payments.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Work on assembly line weighing coffee bags and sealing for production.
• Carrying daily orders to delivery trucks average about 300-700 pounds of coffee a day.
• was originally barista here but after covid only the warehouse was open so i moved back there and was trained to operate production.

• Is a packaging company providing materials for big clients such as Coca Cola
• I have been working for them part time as a remote receptionist for the past 4 years
• Job duties include: scheduling meetings, booking travel and travel dates, inventory checks, replying to and relaying emails for a multitude of clients, stat reports, maintaining and building client records, and general organization
• ZEITGEIST:Work with a team to operate a large scale, heavy customer volume, cafe, restaurant, and gallery
• Work as a barista, dishwasher, and server as well as expedite breakfast and lunch food
• Handle food prep, bussing, money, open and close shop, hold art events every first Thursday and serve drinks
• Perform daily phone orders, keep stock and a list to order what need be
• LADRO: First barista job
• Learn brewing methods, composition of various drinks, develop a palette through coffee tastings, latte art, customer service, opening and closing of cafe, man the shop alone, and money handling.

• Expo, Barback, and Host
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Cultivated warm relationships with regular customers and patrons.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Conducted meetings with management to discus operational issues and develop ways to improve services.
• Open the bar, and set up for varying nightly events
• Seat high clientele guests, and fawn on them throughout their reservation until they are ready to close
• Alert mixologist of drinks that need to be prepared to fellow staff and bartenders, and expedite desired drinks, make recommendations, and describe in expert detail their unique recipes
• As lead server, I am in charge when a customer is not satisfied to handle the issue myself as well as assist with staff schedule, server issues, and the closing of the till at the end of the evening

• Duties include opening and closing cafe, taking orders, prep, maintaining cleanliness of the cafe, weekly and daily maintenance tasks.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Kept areas neat and clean and equipment sanitized.
• Utilized photographs and sketches from customers to develop ideas.
• Maintained schedule and kept appointment times.
• Collaborated in team-based environment to maximize customer satisfaction with services.
• Preserved patient safety by following safety protocols.
• Contacted clients before session and appointment follow up.
• Used POS to process payment and keep track of client info.