Sloane Castillo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Connected Dealer Services
06.2022 - Current
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Production Analyst
LOANDEPOT
09.2018 - 05.2022
- Created and optimized work instructions for each position to clarify standards and enhance productivity.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Communicate via phone and email with 3rd parties to gather appropriate documentation.
- Trained in multiple campaigns which includes inbound and outbound calls.
Center Consultant
FEDEX OFFICE AND PRINT
11.2014 - 02.2018
- Consulted patrons and sold services for shipping, printing, graphic design and sign creation.
- Assembled, maintained and set up printers, binders and other equipment with required components such as ink, paper or binding spines.
- Prepared shipments by wrapping items, placing in shipping boxes or containers, weighing and attaching shipping labels.
Skills
- Data Processing
- People Skills
- Active Listening
- Working Collaboratively
- Customer Service
- Reliable and Trustworthy
- Friendly, Positive Attitude
Timeline
Technical Support Representative
Connected Dealer Services
06.2022 - Current
Production Analyst
LOANDEPOT
09.2018 - 05.2022
Center Consultant
FEDEX OFFICE AND PRINT
11.2014 - 02.2018
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