Sloane Roundy
Sapulpa,OK
Summary
Library professional with experience in cataloging, circulation, and customer service. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable in organizing resources, assisting patrons, and maintaining library systems. Skillful in using library management software, research databases, and providing educational support.
Hospitality professional with proven track record in managing high-volume dining establishments. Known for effectively coordinating staff and resources to exceed guest expectations. Valued for collaborative approach and adaptability in dynamic environments, with particular strengths in team leadership and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess
The Capital Grille
10.2024 - Current
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Librarian Clerk
Southeast High School
08.2023 - Current
- Keeping the library looking clean, organized, and clutter-free
- Provide readers advisory: Suggesting fiction and nonfiction titles to students
- Circulate library books, textbooks, instructional materials, and equipment
- Created programs and activities to promote library usage and literacy.
- Process/ request interlibrary loan request in Destiny Library Manager
- Contributed to a positive work environment by providing ongoing support and professional development opportunities for staff members.
- Process/request textbook transfer requests in Destiny Resources Manager
- Supported digital library collections containing e-books, audiobooks and digital media.
- Shelve library books
- Participated in professional development opportunities to stay current on industry trends and best practices.
- Monitor library obligations (overdue and lost.)
- Streamlined inventory management system to keep track of materials more efficiently.
- Researched, planned, and set up attractive and informative library exhibits.
- Library inventory
- Textbook inventory
- Identify a designated and clearly marked area for a pick-up and drop-off or a container for devices with tickets
- Catalogued and organized books, materials and other documents for proper library management.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction. Gather materials for teachers
- Maintained library databases to support accuracy and availability in circulation systems.
- Collaborated with teachers and school administrators to develop library resources for students.
Host Supervisor
Cattleman's Steakhouse
01.2024 - 09.2024
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables
- Contribute to team effort by accomplishing related results as needed
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Facilitated communication between front-of-house staff and back-of-house team members ensuring seamless workflow.
Sales Consultant
Confidence Ford of Norman
04.2023 - 07.2023
- Teamwork
- Customer service
- Communication
- Persuasion
- Active listening skills
- Sales
- Knowledge of automobiles
- Interpersonal skills
- Organization Skills
- Positive Attitude
- Self-Confidence
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Hostess
Ranch Steakhouse
03.2021 - 04.2023
- Accept and organize reservations, and prioritize reservations to accommodate customers
- Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Addressed guest requests or complaints and escalated major complaints to manager
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
- Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations
- Greeted guests and escorted them to table or waiting area
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
- Inspected dining room for cleanliness, proper supply levels, and required staffing
- Greeted an average of 700 quests per day at the door and escorted them to their tables
Cashier
Bass Pro Shops
03.2020 - 02.2021
- Assisted 50+ daily customers with checkout, answering outstanding questions
- Collaborated with 8 other cashiers, offering assistance to other teammates during busy times
- Operate POS cash register, handling 92+ transactions on average daily, and verify money counts in cash drawers
- Solved billing problems and answered customer inquiries
- Balanced cash drawer at the close of each shift
- Managed backup inventory ordering and shelf stocking
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Hooters
05.2019 - 04.2020
- Delivered exceptional, friends, and fast service
- Served an average of 20 guests per shift at 50-seat farm-to-table restaurant
- Studied extensive list of locally-sourced ingredients, to provide accurate answers to customers about menu
- Provided recommendations for food and beverage pairings
- Used POS system to enter orders, and run cash, debit, credit, and gift card payments
- Performed side work as needed, including cleaning, restocking, and assisting other servers
Hostess
INTERURBAN
01.2016 - 12.2017
- Managed seating system software according to customer preference, increasing customer satisfaction by 24%
- Phoned customers to confirm reservations within 48 hours, decreasing no-shows and cancellations by 83%
- Answered customer queries and reservation requests via phone calls with a 96% resolution rate
- Processed gift card purchases, and credit card, cash, check, and gift card transactions with 99% accuracy
Education
College Credit - Photography
Oklahoma City Community College
Oklahoma City, OK03.2021
High School Diploma -
Chickasha High School
Chickasha, OK05.2019
Skills
- Restaurant Experience
- Host/hostess experience
- OpenTable
- Photography
- Server
- Cashier
- Team leadership
- Customer Service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Hostess
The Capital Grille
10.2024 - Current
Host Supervisor
Cattleman's Steakhouse
01.2024 - 09.2024
Librarian Clerk
Southeast High School
08.2023 - Current
Sales Consultant
Confidence Ford of Norman
04.2023 - 07.2023
Hostess
Ranch Steakhouse
03.2021 - 04.2023
Cashier
Bass Pro Shops
03.2020 - 02.2021
Server
Hooters
05.2019 - 04.2020
Hostess
INTERURBAN
01.2016 - 12.2017
High School Diploma -
Chickasha High School
Driver's License
College Credit - Photography
Oklahoma City Community College
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