Slobodan Miljkovic
Doha
Summary
Service-centric Restaurant Supervisor with 15 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Restaurant Supervisor
Terracotta Restaurant
Doha
12.2020 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Maintained impressive 90% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
Night Club Supervisor
DoubleTree by Hilton
Doha
02.2017 - 10.2020
- Increased staff performance and engagement via motivational leadership.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Monitored workers for performance, professionalism and service quality.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Waiter
Scorpio Restaurant
Kotor
01.2015 - 01.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used cash registers and credit card machines to cash out customers.
Waiter
Cap Cap Restaurant
Leskovac
01.2011 - 01.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Completed restaurant opening and closing functions that included POS report generation.
Education
Business Administration - Business Administration
Training Institute
Lesko 04.2008 - 2008.04
High School Diploma -
Technical School Bozidar Djordjevic
Leskovac 01.2003 - 2007.05
Skills
Performance monitoring
Timeline
Restaurant Supervisor
Terracotta Restaurant
12.2020 - Current
Night Club Supervisor
DoubleTree by Hilton
02.2017 - 10.2020
Waiter
Scorpio Restaurant
01.2015 - 01.2016
Waiter
Cap Cap Restaurant
01.2011 - 01.2015
Business Administration - Business Administration
Training Institute
04.2008 - 2008.04
High School Diploma -
Technical School Bozidar Djordjevic
01.2003 - 2007.05
Additional Information
- Employee of the month (November 2017, March 2018)
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