Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sloene Sutton

Sherwood

Summary

Dynamic professional leader with extensive experience in driving operational excellence and strategic growth. Proven track record in fostering team collaboration and delivering impactful results in fast-paced environments, demonstrating a commitment to optimizing processes and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities, consistently leveraging independent judgment to influence company success. Dedicated to enhancing employee engagement and performance through targeted training, monitoring, and morale-building initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Front Office Operations

Holiday Inn Conference Center
05.2025 - Current
  • Led front office operations to enhance guest satisfaction and streamline service delivery.
  • Developed and implemented training programs for front office staff, improving team performance.
  • Oversaw scheduling and staff allocation to optimize operational efficiency during peak hours.
  • Analyzed guest feedback data to identify areas for service improvement and implement solutions.
  • Established standard operating procedures that improved workflow consistency across the front office team.
  • Coordinated special events and group bookings, providing personalized attention to detail that exceeded client expectations.
  • Increased room revenue through effective yield management strategies and optimizing room occupancy rates.

General Manager

Holiday Inn Express Hotel
03.2024 - 01.2025
  • Directed daily operations to ensure exceptional guest experiences and service quality.
  • Implemented training programs for staff, enhancing team performance and guest satisfaction.
  • Developed strategic marketing initiatives, increasing brand visibility within the local market.
  • Analyzed operational procedures, identifying areas for process improvement and cost reduction.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

General Manager

Candlewood Suites by IHG
01.2020 - 04.2024
  • Oversaw budget management, ensuring financial targets were met while maintaining service excellence.
  • Led cross-functional teams in executing hotel renovations, improving overall aesthetic and functionality.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Home2Suites by Hilton
12.2021 - 01.2022
  • Develop and implement business strategies to enhance market share and revenue growth.
  • Oversee budgeting and financial planning processes to ensure fiscal responsibility.
  • Facilitate training programs to elevate team capabilities and service standards.
  • Increased overall sales performance by implementing strategic business plans and optimizing operational efficiency.
  • Implemented data-driven decision-making processes to identify areas for improvement in operations, sales, or customer satisfaction metrics.
  • Championed company culture by promoting core values, mission statements, and ethical practices among all staff members.

General Manager

Days Inn By Wyndham
06.2017 - 05.2018
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.

Director of Guest Services

Embassy Suites
05.2015 - 02.2017
  • Mentored staff on conflict resolution techniques, resulting in improved guest relations outcomes.
  • Coordinated cross-departmental communication to ensure seamless service delivery for all guests.
  • Oversaw budgeting and resource allocation for guest services, optimizing operational effectiveness.
  • Partnered with marketing team to develop promotional campaigns targeting specific segments of potential clientele for increased bookings revenue.
  • Actively participated within industry-specific professional associations, networking events or conferences geared towards staying abreast relevant best practices evolution trends.
  • Analyzed guest feedback data to identify trends and areas for improvement, resulting in actionable changes to enhance customer satisfaction.
  • Increased overall guest loyalty through personalized service and attention to detail.

Director of Operations

Doubletree By Hilton
02.2017 - 05.2017
  • Implemented strategic initiatives to optimize resource allocation and improve service delivery.
  • Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
  • Analyzed operational data to identify areas for process enhancement and cost reduction.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Defined, implemented, and revised operational policies and guidelines.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.

General Manager

Holiday Inn North by IHG
09.2011 - 05.2015
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Oversaw budget management, ensuring financial targets were met while maintaining service excellence.

Education

Business A & M

University of Arkansas
Little Rock, AR

Skills

  • Operations management expertise

  • Workforce management professional

  • Targeted market analysis

  • Financial management

  • Creating new standard operating procedures

  • Event coordination

  • Food service coordination

  • Maintenance program management

  • Team development and retention

Accomplishments

  • Achieved IHG Torchbearer Status by achieving highest ranking guest service and cleanliness ranking.
  • Business Development: - Spearheaded new hotel build General Manager duties while actively managing two separate properties in my region.
  • Reduced operational expenses by 30% by streamlining inventory controls and purchasing procedures.

Certification

  • Certified General Manager, Intercontinental Hotel Group - 16 years

Timeline

Director of Front Office Operations

Holiday Inn Conference Center
05.2025 - Current

General Manager

Holiday Inn Express Hotel
03.2024 - 01.2025

General Manager

Home2Suites by Hilton
12.2021 - 01.2022

General Manager

Candlewood Suites by IHG
01.2020 - 04.2024

General Manager

Days Inn By Wyndham
06.2017 - 05.2018

Director of Operations

Doubletree By Hilton
02.2017 - 05.2017

Director of Guest Services

Embassy Suites
05.2015 - 02.2017

General Manager

Holiday Inn North by IHG
09.2011 - 05.2015

Business A & M

University of Arkansas

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